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Development Partner/Senior Development Partner, Channel Management 1 – Enterprise Infoline

Careers@Gov
Agency: Enterprise Singapore
Job no.: 547970
Work type: Permanent
Location: Singapore
Categories:Customer Service

Enterprise Singapore is the new enterprise development agency formed through a merger between IE Singapore and SPRING Singapore. Enterprise Singapore will enable the growth of Singapore companies through an integrated support network to build business capabilities and access overseas markets.

Responsibilities

  • You will play a key role in shaping the service delivery for Enterprise Infoline in supporting SMEs to build their business capabilities for growth.
  • You will work closely with appointed vendors, partners and agencies to resolve issues in a timely manner for SMEs who contact the Enterprise Infoline.
  • You will need to identify key gaps and make recommendations to the board on effective ways to streamline internal processes and to analyse call and email data to trigger policy reviews where required.
  • You will need to identify industry and SME challenges and support the development of projects that could address these.
  • You will need to lead the team in outlining new processes for facilitating email queries. There will be a constant need to explore new ideas and work closely with other teams and partners.
  • You will also engage SMEs directly to understand their challenges and develop solutions with internal and external partners.

 

Requirements

At least 2-3 years of experience in service delivery, stakeholder engagement, process streamlining or an equivalent field.
You must possess strong business acumen, be resourceful and analytical.

We seek individuals who are driven, able to thrive under pressure and have an interest in going the extra mile to assist SMEs.

In addition, you should possess excellent verbal and written communication, networking, stakeholder management and negotiation skills, and ability to work independently and as a team player.

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