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Agency: Ministry of Social and Family Development
Job no.: 553005
Work type: Contract
Location: Singapore
Categories:Public Relations/Corporate Communications/Psychology

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.

We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.

A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

The Work and Skills Immersion Programme (WSIP) in MSF is targeted at jobseekers who are keen in the social service sector. Under this programme, successful applicants will be placed on a non-renewable contract until 30 Dec 2022, and can look forward to a development programme consisting of:

  • MSF orientation and foundational programmes to gain a good understanding of the social service landscape, including our local social compact, the network of stakeholders in the sector and available assistance schemes.
  • Domain-specific training, including in-house programmes and courses by the Social Service Institute, to develop professional competencies required for the roles that hires play in strengthening families, protecting the vulnerable and building a more inclusive society; and/or
  • Hands-on experience with casework and projects, including partnership with social service agencies and other organisations in the sector to deliver our social services.

Family Promotion and Partnership Division (FPP)

Strong families are the building blocks of a caring community. We want to help families realise their hopes and aspirations, strengthen familial bonds, and support them in overcoming challenges. You will be part of the Family Promotion and Partnership Division to develop and curate content to strengthen families, design and execute communications and engagement plans for family programmes, and work with stakeholders and volunteers to deliver family initiatives.


Reporting to the Assistant Director (Stakeholder Engagement), you will be part of the Family Promotion and Partnership Division (Family Development Group).  You will drive strategic partnerships with key stakeholders and partners (public, private, people sectors) to promote family and strengthen family relationships. This includes the recruitment, growing, training and development of volunteers to promote strong families in Singapore.

Volunteer Management

  • Actively recruit and develop volunteers to promote strong families in Singapore
  • Collaborate with private sector, social service agencies (SSAs) and people sector to grow network of volunteers
  • Plan and implement volunteer management processes such as recruitment, training, activation, etc
  • Support the engagement and account management of the SSAs, who are our key partners in curating volunteering opportunities
  • Identify volunteer training needs and organise training programmes for volunteers
  • Coordinate and implement volunteering platforms
  • Plan and organise volunteer engagement and appreciation sessions
  • Manage budget, procurement and resources

Stakeholder Management

  • Actively engage existing stakeholders and partners to deepen partnerships
  • Identify new partners and build strategic partnerships
  • Plan and organise engagement sessions with stakeholders and partners
  • Evaluate performance and effectiveness of the partnerships
  • Draft and administer funding agreements with partners
  • Monitor and track progress of funded programmes

Competencies required:

  • Tertiary qualifications
  • Excellent written, communication and interpersonal skills
  • Pleasant and positive personality, enjoys interacting with people from different backgrounds
  • Driven and self-motivated, able to multi-task
  • Able to work independently and a good team player

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