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Senior Assistant Director (CPS, RPG)

Apply now Agency: Ministry of Social and Family Development
Job no.: 553091
Work type: Permanent/Contract
Location: Singapore
Categories: Social and Community Development

Looking for a workplace with passion and commitment to empower and restore lives of the vulnerable population in Singapore?  Join the Rehabilitation and Protection Group (RPG)!

As part of the RPG family, the Child Protective Service (CPS) is a statutory service and it leads in child protection policies and processes to safeguard the safety and well-being of children and young persons in Singapore.  The science and art of our work remain very much firmly rooted on keeping children safe from harm, working in partnership with families and stakeholders such as the schools, hospitals and other community partners.   

Reporting to the Deputy Director, your role is to

  • Lead an Investigation section in undertaking statutory assessments of child abuse cases
  • Lead in reviewing and implementing continuous improvements to CPS operational processes
  • Lead in partnerships with government and social service agencies to support child safety



As Senior Assistant Director (Child Protective Service), you will:

  • Supervise an annual combined workload of up to 1,400 new investigations
  • Oversee day to day operations and ensure compliance to processes and legal requirements
  • Oversee cross agency investigations involving ICA, CNB, SPF, SPS, schools, hospitals, social service agencies and specialist centres
  • Manage contested Court cases and appeals involving acrimonious and aggressive clients
  • Undertake gazetted role of a Protector as appointed by the Director-General of Social Welfare under the Children and Young Persons Act (CYPA)
  • Make decisions for removals of children, Court involvement and case closures
  • Lead process reviews for efficiency and productivity measures
  • Lead in building stakeholder engagement to achieve CPS’s objectives 
  • Supervise a team of 30 assistant directors, managers, assistant managers and officers
  • Ensure that officers are competent in conducting comprehensive investigations in a timely manner
  • Support officers to cope with working in a high stress environment
  • Lead in deepening practice, including coaching, supervising and mentoring officers
  • Lead in building a positive and knowledge-sharing work culture



  • Tertiary qualification in Social Work, Psychology or related discipline
  • 7-10 years of experience including supervisory responsibilities
  • Experience in working with vulnerable children and families; good understanding of the local social service sector
  • Able to work calmly in highly stressful situations and environment
  • Able to handle difficult situations and aggressive clients
  • Able to develop effective working relationships with key stakeholders
  • Able to gain commitment within and across teams to achieve organisational goals
  • Able to coach, mentor and develop departmental capability
  • Able to manage manpower resources to achieve results
  • Able to align departmental objectives to meet divisional and organisational interests
  • High level of emotional resilience
  • Good management skills, strong interpersonal and networking skills
  • Good engagement, assessment, problem solving and multi-tasking skills
  • Good analytical and critical thinking abilities

Applications close:

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