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Manager (Social Service Office Coordination Branch), SDCD/SPSG

Agency: Ministry of Social and Family Development
Job no.: 555280
Work type: Contract
Location: Singapore
Categories:Social and Community Development

“We are Professionals with Passion for People”

The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.

We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.

A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

The Social Policy and Services Group (SPSG) oversees all policy, planning and delivery of social services for low-income and vulnerable families, including persons with disabilities. The Service Delivery and Co-ordination Division (SDCD) under SPSG overseas direct operations including the Social Service Offices, centralised schemes and service management of regional services. You will be part of a dynamic team tasked to support the Social Service Offices.



As a Manager, Social Services Office Coordination Branch (SSOCB), you will oversee the implementation of various MSF programmes at the Social Service Office (SSO).

In particular, you will be responsible for the coordination of an in initiative - Community Link (ComLink), which aims to provide proactive and integrated help to vulnerable families with young children. You will be involved in developing workflows and processes as well as tools and resources that will be used for ComLink. You will also be responsible for developing strategies to cultivate meaningful volunteer partnerships between MSF and corporations, foundations, volunteer groups and individuals. You will also assist to ensure that the recruitment, training and management of volunteers at the SSO are implemented smoothly. 


Competencies Required

Candidate should be passionate about helping vulnerable families/individuals and have a keen interest in collaborating with different groups in the people, private and public sectors to catalyse meaningful partnerships and volunteer opportunities at the SSO. 

To meet the challenges of this role, you should possess:

Functional/Technical Competencies

  • Tertiary qualifications preferably in Community Development, Social Work, Sociology or Psychology or related degrees would be advantageous. 
  • At least 3 years of relevant working experience in areas such as volunteer management and engagements with social service agencies/community partners. 
  • Project management.
  • Stakeholder management.
  • Organisation development.
  • Training development. 

 Generic Competencies

  • Strong interpersonal and communication (written and presentation) skills
  • Strong analytical, planning and problem-solving skills
  • Proactive and self-motivated worker
  • Effective team-player

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