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Specialist, Customer Underwriting, Optimisation,Insights & Governance London
To manage Customer Underwriting and deliver Customer Underwriting optimisation, insights and governance for NewDay’s Credit Card business. NewDay is the largest issuer of credit cards in the UK. The role offers variety by managing acquisitions across the risk spectrum including direct near prime acquisitions, as well as prime cards via retail partners. The successful candidate would be part of a highly skilled Credit Risk team.
Senior Manager, Personal Loans Products London
Accountable to the Head of Loans Strategy, the role holder will be responsible for the on-going product management of the Unsecured Personal Loans product The role holder will be required to monitor and optimise the product to ensure that the product complies with all regulatory standards; it delivers commercial and financial performance targets; it is competitive; it delivers good customer outcomes and that the product can be scaled to penetrate new segments and/or offer enriched product features
Specialist, Co Brands Clients London
The Client Manager will play a key role in the delivery of CoBrands acquisition and strategic growth plans. Responsible for managing the development of our new digital POS financing vehicle (NewPay). They will make a significant contribution to the CoBrand online acquisition target through the management of the customer acquisition experience and the overall P&L through the identification and delivery of key development initiatives. The role holder will drive growth through planning and delivery of initiatives across the current digital CoBrand Retailers (Amazon, and Unshackled) as well as future clients expected to be boarded throughout 2019 and beyond. Supported by the wider CoBrand and NewDay Teams, the Client Manager will have three clear focuses: Planning and executing initiatives with partners to drive acquisition of new customers Driving key performance metrics to ultimately deliver a profitable and robust programme Being the conduit between the partner and key internal teams The nature of the role means that responsibilities and expectations will be diverse as new digital capabilities are launched and new partners are boarded. The role holder will be expected to leverage expertise and support across large and complex virtual teams to help deliver the agenda.
Senior Specialist, UX/UI Designer Own Brand London
The Own Brands acquisition journeys have been migrated in house and are now within our control to optimise and improve for our customers. There are significant enhancements that we want to make and we have a goal to deliver world class digital experiences for our customers who are applying for an Aqua, marbles, Fluid or Opus credit card. We need a strong Senior UX/UI Designer to contribute to and help shape these digital experiences. They will be responsible for the User Interface design and User Experience of the acquisition journey working with acquisition channel owners to deliver customer journeys that have positive results. This role required a hardworking, motivated and deadline driven individual who advocates user-centred design and uses data and insights to inform their decisions.
Senior Manager, Digital Co-Brand Marketing London
Lead the marketing strategy for NewPay, an innovative digital credit account, along with NewDay’s digital carded products.  Define detailed, client-aligned plans and lead a team of marketers to execute these plans.  This role also serves as the marketing lead for Business Development for NewPay and Co Brand cards.
Senior Manager, Customer Management Strategy Implementation London
The successful candidate will lead and manage the customer management (including collections) implementation team across both OwnBrands and Cobrands in the effective consultation, planning and execution of the customer management strategies across customer/credit lifecycle for VCP, Strategic projects and BAU changes. He or She will also manage and lead a team of technical systems analysts and guide the delivery of models and strategy changes efficiently by translating business requirement into effective system design and execution.
Manager, Own Brands Marketing London
Within this role you will have accountability for creating ongoing, integrated and compliant multi-channel credit card marketing campaigns across all Own Brand credit cards. Working closely with commercial and data & analytics teams, you will drive customer balance growth and deepen cardholder relationships, with a focus on driving customer credit health, customer engagement, and retention. As part of a high-performing and growing team, you will deliver best-in-class programme marketing and drive innovative approaches to communications that maximise customer impact and deliver business results.
Coordinator, Customer Care Leeds
The successful candidate will help, guide and support our customers in providing short and long term account solutions for all products. She or he will be working with customers to provide right customer outcomes, segmented outside of main stream collections whilst striving to deliver fair treatment of customers by working with the six TCF customer principles.
Senior Manager, Digital & Direct Marketing London
At NewDay we want to help customers get better with credit and we have exciting ambitions for growth. To support these growth plans we need a first class Senior Manager to lead our Own Brand Digital and Direct acquisition activity. The primary accountability for the Senior Manager, Digital and Direct Marketing will be to lead the development and delivery of the digital and direct marketing strategy across our own brand portfolio and deliver all associated campaigns
Manager, SEO & PPC London
At NewDay we want to help customers get better with credit and we have exciting growth ambitions for growth. To support these growth plans we need a first class campaign manager to run our PPC (brand and non-brand) and Search Engine Optimisation (SEO) acquisition marketing activity; working in the own brand direct acquisition team. The primary accountability for the Campaign Manager, PPC and SEO will be to manage all SEO and PPC campaigns across our own brand portfolio.
Senior Specialist, Business Analysis London
At NewDay, we’re dedicated to helping our customers be better with credit. We are looking for a business analyst with a minimum of three years of experience to join our energetic and fast-paced team. The role requires someone with well-developed analytical skills to support the ongoing delivery of NewDay’s change and transformation agenda.
Specialist, Collections Continuous Improvement Leeds
The purpose of this role is to support and manage strategic change and process improvements in the Collections function, managing both internal and external impacting change. You should: Network cross functionally to scope and develop strong requirements for internal change and impact assess wider business change on behalf of Collections. Be recognised as the SME of collections when external changes needs impact assessment and delivery support Work with our 3rd party suppliers to support change in our wider strategic relationships with them. Support problem solving in partnership with operations and strategy teams to overcome delivery challenges Build strong stakeholder relations across the wider NewDay organisation in Leeds and London sites Mainly support and often manage the progress of change projects against strategy and performance measures Identify and proactively manage risks, assumptions, issues and dependencies Work with the Collections Operations and Strategy teams to continuously improve best practice and ways of working Support the NDW delivery of continuous improvement Work closely with the wider PMO function within NewDay to drive adherence and successful completion of our change process.
Specialist, Digital Product Owner London
The Specialist, Digital Product Owner will play a critical role in supporting digital delivery at NewDay. As a Specialist, Digital Product Owner you will be working with the wider Product and Delivery Teams to deliver changes to NewDay’s online servicing platform as the company continues to improve its Digital offering. You will be expected to manage the Agile Delivery of Digital products, taking requirements from wider business stakeholders and feeding them into the Development and Design teams with the support of a Scrum Master.  You will also be expected to manage and prioritise the product backlog in alignment with commercial and operational KPIs and wider business requirements.
Specialist, Network Engineering Leeds
The successful candidate will support and deliver NewDay digital transformation and manage Checkpoint firewall from a networking perspective. The role entails being responsible for the support of current and future architecture, while working with the MSP’s and various strategic functions on delivering the next generation of network architecture.
Specialist, Mobile Developer London
The mobile digital development specialist (iOS or Android) will be responsible for the design, building, and testing of enterprise-level mobile digital applications, including integration with API technologies.
Senior Specialist, App Design London
As our new App Designer, you will work closely with the mobile product team. Your primary goals will be to design the next generation of mobile websites, apps and other mobile interfaces across multiple devices such as iOS and Android platforms. We need a strong Senior App Designer to contribute to and help shape these digital propositions. You will be responsible for the User Interface design and the User Experience of our 17 apps (and growing) portfolio. Our Apps will be leading our digital strategy with large investment into its success as we move into the digital space. This role required a hardworking, motivated and deadline driven individual who advocates user-centred design and uses data and insights to inform their decisions.
Specialist, Speech Analytics & Design Leeds
The role will involve working with key stakeholders to specify, develop, design and produce high quality Speech Analytics output to support key projects and strategic initiatives.  Driving efficiencies through analysis and continuous improvement. The successful candidate will require a good understanding of the Business Operational environment, excellent Speech Analytics skills and have strong customer service and stakeholder management skills.  In addition, will also need to facilitate Speech Analytics category building/review sessions and drive the agenda.
Senior Manager, Digital Product Owner London
The Mobile Product Owner will play a critical role in supporting digital delivery at NewDay. As the Mobile Product Owner you are the single point of contact for all digital change that takes place across the companies mobile applications, covering both IoS and Android. You will be clear on the digital product vision, the needs of the business and our customers. Working alongside the web app product owner, you will be expected to manage the Agile Delivery of Digital changes, taking requirements from wider business stakeholders and feeding them into the Development and Design team with the support of a Scrum Master.  You will also be expected to manage and prioritise the product backlog in alignment with business KPIs and requirements.
Senior Manager Regulation & Remediation London
The role holder will ensure that the policies, strategies, operating processes and customer outcome decisions taken within Credit, Fraud & Collections adhere to all relevant legal, regulatory and internal governance standards and frameworks. They will also be responsible for ensuring all incidents impacting Credit, Fraud & Collections are resolved and remediated quickly and that appropriate Root Cause Analysis is undertaken to prevent future occurrences
Manager, Digital Acquisition London
The Digital Acquisition Manager will play a key role in the delivery of CoBrands online acquisition growth plans. They will make a significant contribution to the CoBrand online acquisition target through the management of the customer acquisition experience and through the identification and delivery of key development initiatives to improve customer application journeys. The role holder will drive growth through planning and delivery of initiatives across the CoBrand Retailers (Amazon, Thomson, Debenhams, Laura Ashley, Arcadia, House of Fraser and new deals) to ensure we are delivering against our overall strategy for acquiring new customers in an online environment. Supported by the wider CoBrand and NewDay Teams, the Online Acquisition Specialist will have two clear focuses; Planning and executing initiatives with partners to drive awareness of the card and traffic to the application pages. Planning and executing initiaitves to improve customer experience and improve conversion of traffic into accounts. The nature of the role means that responsibilities and expectations will be diverse, including strategy creation, A/B and MVT testing, 3rd party management, development of reporting, management of delivery through internal change processes, content builds (e.g. wireframes).  The role holder will be expected to leverage expertise and support across NewDay to help deliver their agenda.

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