MUSCP - Customer Service Representative

Apply now Job no: 425002
Entity: MUSC Physicians
Department: Bu/Corporate
Sub Department: UMA11-015-Dpt/Revenue Cycle
Work type: Full-Time
Employee Type: MUSCP - Staff
Location: Charleston, SC-West Ashley, Parkshore Centre, West Ashley
Categories: Clerical and Administrative Support
Pay scale: MUSCP-G07: $26,318 - $39,579

Entity/Organization:  MUSC Physicians (MUSCP)

Hours per week:  40

Scheduled Work Hours/Shift:   8am-5pm

Pay Basis/FLSA:  Hourly

Job Summary/Purpose:  To handle all issues resulting from incoming calls regarding patient accounts.  Review/analyze patient accounts and take the necessary steps to resolve patient/guarantor issues.

Minimum Training and Education: High school diploma or equivalent with two (2) years customer service experience required. Must be punctual and dependable. Medical related work experience preferred.  Strong initiative and goal orientated. Excellent organizational skills. Good oral and written communication skills. Establish and maintain effective relationships with necessary contacts. Must have typing and working knowledge of Microsoft Office to include Excel, WORD and PowerPoint. Epic experience preferred.

Required Licensure, Certifications, Registrations:

Additional Duties and Responsibilities:

Physical Requirements:  Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Ability to perform repetitive motions with hands/wrists, elbows and shoulders and possess good finger dexterity.). Ability to lift and carry 15 lbs. unassisted, lift/lower objects 20 lbs. from/to floor from/to 36 inches unassisted (I), lift from 36" to overhead 20 lbs.  Frequently work in dusty areas and confined/cramped spaces.  Infrequently work outside in temperature extremes.  Must be able to sit for long periods of time.

Opening date: Eastern Daylight Time
Applications close:

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.