MUHA AA77 - Concierge (internal applicants only)

Apply now Job no: A505923
Entity: Medical University Hospital Authority (Medical Center)
Department: Heart and Vascular Service Line
Sub Department: MUHA-9664800-ART HVC Prep & Recovery
Work type: Full-Time
Employee Type: MUHA-Regular
Location: Charleston, SC, Charleston, SC-Main Campus, Ashley River Tower
Categories: Clerical and Administrative Support
Pay scale: MUHA- Grade 08


Entity/Organization:  MUHA (Medical University Hospital Authority/Medical Center)

Hours per week: 40

Scheduled Work Hours/Shift:  Day

Fair Labor Standards Act Status: Hourly

Job Summary/Purpose:  The Concierge reports to the Manager of Guest Services.  Under general supervision, the Concierge covers inpatient and outpatient units and information services areas.  In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal patient satisfaction, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Concierge also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Minimum Training and Education: High school diploma or equivalent (GED) and two years directly related customer service work experience; or an associate’s degree and one year directly related customer service work experience; or A Bachelor’s degree may be substituted for the related work experience. Computer experience required. This role requires the ability to work weekends and staggered shifts.

Required Licensure, Certifications, Registrations:

Additional Duties and Responsibilities:

Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) (Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)


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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.