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MUHA AK01 - Customer Service Resolution Specialist

Apply now Job no: A512077
Entity: Medical University Hospital Authority (Medical Center)
Department: Finance and Support Services - Revenue Cycle
Sub Department: MUHA-9416500-Customer Service
Work type: Full-Time
Employee Type: MUHA-Regular
Location: Charleston, SC-West Ashley
Categories: NON-CLINICAL PROFESSIONALS
Pay scale: MUHA- Grade 08


Entity/Organization:  MUHA (Medical University Hospital Authority/Medical Center)

Hours per week:  40

Scheduled Work Hours/Shift:  Day

Fair Labor Standards Act Status: Hourly

Job Summary/Purpose: The Customer Service Resolution Specialist resolves all patient issues regarding patient accounts. This role reviews/analyzes patient accounts and takes the necessary steps to resolve patient/guarantor issues. This position assists with escalated/high priority patient account issues. The Customer Service Resolution Specialist supports Customer Service staff as needed, to include new hire training as needed.

Minimum Training and Education: A Bachelor’s degree from an accredited college/university; or high school diploma or GED with two years of customer service work experience. Punctuality and dependability are critical in this call center environment. Strong initiative and goal oriented candidates desired. Must have excellent organizational and communication (written and oral) skills. Typing and computer applications knowledge required. Medical related work experience preferred. Capable of working in a fast paced environment under stressful conditions. Ability to work harmoniously with co-workers and maintain a positive, can-do disposition.

Required Licensure, Certifications, Registrations:

Additional Duties and Responsibilities:

Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to twist at the waist. (Frequent) Ability to perform ‘pinching’ operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects at a distance (Continuous) Ability to match or discriminate between colors. (Continuous) (Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Continuous) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.


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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.