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MUSCP - Customer Service Representative

Apply now Job no: 425002
Entity: MUSC Physicians
Department: Bu/Corporate
Sub Department: UMA11-015-DPT/Revenue Cycle
Work type: Full-Time
Employee Type: MUSCP - Staff
Location: Parkshore Centre
Categories: NON-CLINICAL PROFESSIONALS
Pay scale: MUSCP-G07: $26,318 - $39,579


 

 

Entity/Organization:  MUSC Physicians (MUSCP)

Hours per week: 40

Scheduled Work Hours/Shift:  Monday - Friday 8am-4:30pm

Pay Basis/FLSA:  Hourly

Job Summary/Purpose: To handle all issues resulting from incoming calls regarding patient accounts. Review/analyze patient accounts and take the necessary steps to resolve patient/guarantor issues.    

Minimum Training and Education: High school diploma or equivalent with customer service experience preferred. Punctuality and dependability are critical in this call center environment. Strong initiative and goal oriented candidates desired. Must have excellent organizational and communication (written and oral) skills. Typing and computer applications knowledge required. Medical related work experience preferred. Capable of working in a fast paced environment under stressful conditions. Ability to work harmoniously with co-workers and maintain a positive, can do disposition.  Work independently with minimum supervision. Excellent interpersonal, written, oral skills are required. Ability to analyze, determine necessary steps to provide expected outcome and follow through.

Required Licensure, Certifications, Registrations: N/A 

Additional Duties and Responsibilities:  

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

 

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.


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The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.