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MUHA DC86 - System Director, QAPI Program

Apply now Job no: A539521
Entity: Medical University Hospital Authority (Medical Center)
Department: Quality Service Line - Quality Management
Sub Department: MUHA-9969900-QAPI Program
Work type: Full-Time
Employee Type: MUHA-Regular
Location: Charleston, SC
Categories: Executive Leadership & Administrators, Allied Health & Laboratory Services
Pay scale: MUHA-Grade 21: $136,623.22 - $179,897.49 (min - mid)


Entity/Organization:  MUHA (Medical University Hospital Authority/Medical Center)

Hours per week: 40

Scheduled Work Hours/Shift: 8:00am - 4:30pm

Fair Labor Standards Act Status: Salaried

Job Summary/Purpose:   The purpose of the System Director, QAPI program, is to lead all aspects of the Quality Assessment and Performance Improvement (QAPI) program across the MUSC Health system. This position will oversee a large team of highly qualified Quality and Safety Managers (QSMs) across all pICCE and cICCE to run these ICCE-based QAPI programs. The Director will be responsible for leading all aspects of the program and supervising the team members. The Director reports directly to the System Chief Quality Officer. Under limited supervision, the Director will lead and manage all aspects of quality and safety efforts throughout the system, work collaboratively with ICCE leaders to manage their QAPI programs, and manage all aspects of the QSM team members (recruiting, onboarding, retention, performance, engagement). The Director will ensure all aspects of the QAPI program are performing above expectations, including the collection and analysis and benchmarking of relevant quality data, the dissemination and communication of all aspects of quality performance, the leading of teams to improve performance, systemwide for all ICCE. This position will report regularly to senior leaders in all MUSC Health divisions, including an annual board report of performance. This position will regularly attend and report to various governance groups across the system, including QEC and QOC as well as various PECs and others as requested by senior leaders.

Minimum Training and Education:  Graduation from an accredited clinical program (RN, MD, PharmD) with a healthcare related master’s degree required. Seven to ten years of experience in quality-related healthcare field. Leadership / management experience required. Certification as Certified Professional in Healthcare Quality or Patient Safety and Just Culture preferred. Computer/internet skills and familiarity with MS office products (Word, Excel, PowerPoint, etc.). Experience with Lean/Six Sigma and certification preferred. Experience with Epic EMR preferred. Excellent interpersonal, written and verbal communication skills, ability to balance competing priorities, manage multiple projects at various stages and work cross-functionally. Possess aptitude to thoroughly understand change management and strategic needs, innovation and potential opportunities for efficiencies and advancements. Must be able to resolve problems encountered while working collaboratively and effectively in teams, emphasizing communication, collegiality, flexibility, trust and patience. Must be able to function with a high degree of independence when needed and function as part of an energetic team. Must be able to bring together institutional mission, strategy, programs and measurement through an analytical approach that enables continuous improvement and be a voice that is able to synthesize and articulate complex concepts across current and future stakeholders.

Required Licensure, Certifications, Registrations: 

Additional Duties and Responsibilities:

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)



The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.


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The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.