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Infrastructure Architect
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Orlando
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| The Infrastructure Architect, Parkwide Technical Infrastructure (PTI) is responsible for performing the design, implementation and testing of the connected systems that comprise the backbone communications infrastructure for all Universal Theme Park Attraction’s, BOH facilities, and non-attraction FOH facilities. The scope of the connected systems range from ride/show physical connectivity; to A/V & Lighting physical connectivity; to campus security physical connectivity (includes BMS, Cameras, Fire Alarm); to GTI wired and wireless networks installation, enterprise/corporate network, physical connectivity, and security. |
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Inbound Call Center Opportunities (Sales/Service Counselor)
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Orlando
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| Sales Counselor is responsible for providing outstanding customer service for all UO guests by working in a high paced phone environment, handling sales and guest service; including processing orders for Universal Orlando’s products and services which include Annual Passes, Tickets, Vacations and online support.
Service Counselor is responsible for providing outstanding customer service for all Universal Destinations & Experiences (UDX) Guest Contact Center (GCC) guests and client groups by working in a high paced Omni Channel support environment, handling guest service inquiries; including processing orders for UDX products and services including but not limited to: New Ticket Sales, New Annual Pass Sales, Ticket Modifications/Refunds, Annual Pass Renewals, Flex Pay Accounts, Dining, Executive Dining, Large Party Dining, PDF Ticket Resends, Comcast Tickets, ETDS, and General Information Inquires. |
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Technical Services – Ride and Show Opportunities (Mechanic and Industrial Electronics/Electrical)
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Orlando
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| HELP US TO MAINTAIN THE FUN! As a Ride and Show Technician you will blur the line between fiction and reality for our guests using state-of-the-art technology. Are you ready to be part of the team that has redefined “thrill rides”? |
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Analyst, Area Merchandise
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Orlando
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| Completes data entry related to product flow and assortment placement strategy per location and at the discretion of Field Merchandiser. Completes and maintains location maps and sku-to-fixture updates per Field Merchandiser regarding new product development, seasonal Bubble planning sessions, Initiative sheet changes, Assortment plans, and Buy plans. |
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Ride Supervisor
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Orlando
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| Supervises the mechanical, controls, and animation maintenance activities in area of responsibility. Contributes to routine, capital, and expense budgeting and sets direction and priorities of all maintenance functions for the area of responsibility. |
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Costume Dresser Opportunities
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Orlando
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| Responsible for show preparation, dressing performers, presetting costumes, maintaining daily costume procedures for the show/project/event. |
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Manager, Ride & Show Maintenance - Universal Kids Resort
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Frisco
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| Universal Kid’s Resort is bringing unbridled creativity through discovery and imagination to Frisco, TX! Keeping young and young at heart at the core of this project, we are setting out to ignite the art of play. Join our opening leadership team as we work to bring the fun to life! |
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Sous Chef - Hotel
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Frisco
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| Universal Kid’s Resort is bringing unbridled creativity through discovery and imagination to Frisco, TX! Keeping young and young at heart at the core of this project, we are setting out to ignite the art of play. Join our opening leadership team as we work to bring the fun to life! |
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Engineer II, Mechanical
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Orlando
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| Performs moderate re-design and development efforts for mechanical structural systems of theme park rides and attractions to provide increased reliability and operational improvements. |
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Engineer II, Mechanical - Universal Epic Universe
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Orlando
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| Performs moderate re-design and development efforts for mechanical structural systems of theme park rides and attractions to provide increased reliability and operational improvements. |
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Associate Planner, Demand (Merchandise)
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Orlando
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| The associate planner is responsible for developing and maintaining sales forecasts for existing SKUs within a specific product category while also offering contributions to service strategy development. The role prepares key reports, monitors forecast accuracy and ensures data integrity in planning systems. |
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Manager, Digital Product Owner (2 year assignment)
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Orlando
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| The Global Product team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. |
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Associate Engineer, Controls
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Frisco
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| Supports the controls activities across Universal Kids Resort (UKR) theme park and assists with sustainability-related tasks and small-scale projects. Responsibilities will encompass a wide range of tasks including downtime recovery, troubleshooting, fault analysis, redesign projects, obsolete part migration, and the integration of control and mechanical hardware ensuring the seamless operation of Ride & Show systems across all attractions. On-call 24/7, carrying the Engineering Duty Phone on a rotational basis, and serving as the primary liaison for the Engineering department, addressing issues across disciplines to support Ride & Show and Operations. All work will adhere strictly to ASTM F24 Committee guidelines and comply with relevant codes, regulations, and standards such as AISC, ASME, ASTM, ANSI, AWS, JIC, NEC, and OSHA, ensuring the highest levels of safety and compliance. |
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Lead Technician, Facilities - Universal Kids Resort
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Frisco
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| Universal Kid’s Resort is bringing unbridled creativity through discovery and imagination to Frisco, TX! Keeping young and young at heart at the core of this project, we are setting out to ignite the art of play. Join our opening leadership team as we work to bring the fun to life! |
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Manager, Costume & Make Up Production - Universal Horror Unleashed
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Las Vegas
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| Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. |
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Manager, Technical & Show Operations - Universal Horror Unleashed
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Las Vegas
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| Join us at Universal Horror Unleashed, an unrivaled establishment set to ignite the thrill for horror enthusiasts in Las Vegas. Be part of the opening team as we work to bring these delightfully terrifying experiences to life! |
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Manager, Human Resources - Entertainment
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Orlando
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| Partners with assigned operational division to maximize the alignment of human resource capital with business objectives. |
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Director, Talent & Culture – Corp Functions (Global Technology & Innovation)
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Orlando
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| Provides strategic direction in human resources functions at Universal Orlando Resort, including but not limited to strategic planning, performance management, organizational development/effectiveness, engagement & culture, employee/labor relations, career development & growth. |
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Manager, Marketing - Public Relations, Promotions & Social Media - Universal Horror Unleashed
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Las Vegas
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| Join us at Universal Horror Unleashed, an unrivaled establishment set to ignite the thrill for horror enthusiasts in Las Vegas. Be part of the opening team as we work to bring these delightfully terrifying experiences to life! |
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Associate, Quick Service - Universal Horror Unleashed
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Las Vegas
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| Join us at Universal Horror Unleashed, an unrivaled establishment set to ignite the thrill for horror enthusiasts in Las Vegas. Be part of the opening team as we work to bring these delightfully terrifying experiences to life! |