JOB SUMMARY:

Responsible for supporting sales-related activities including administrative and customer support-based initiatives for Universal Kids Resort (UKR). Possesses a strong ability to communicate effectively and efficiently with educational and related sales clients. Provides regular updates to UKR Sales team and contributes where needed to assist with overall Sales team duties and accomplishments. Position requires effective and timely communication and planning skills to meet deadlines, while prioritizing overall workload.

JOB RESPONSIBILITIES:

• Responsible for supporting all Universal Kids Resort sales initiatives, including the theme park and hotel. Focuses on sales efforts for school groups including partnering directly with elementary schools, field trip programs, and summer camps, to drive revenue and support business growth for youth-related events and programs. Effectively communicates with internal and external clients on group sale initiatives/bookings and paid special events.
• Coordinates and conducts various sales efforts including client site inspections, FAM preparation, sales presentations, and contracting Scope of Proposal via Salesforce, Delphi and/or DocuSign.
• Promptly answers and responds to inquiries via phone line and email. Corresponds and communicates all related sales information with contracted clients. Supports financial close out, and pre/post arrival surveys with Sales team.
• Coordinates sales collateral, sales marketing and related account promotion projects pertaining to Universal Kids Resort for targeted markets. Maintains UKR product knowledge and monitors overall Universal Destinations & Experiences (UDX) and competitive industry news, websites, and initiatives to stay current on programs, policies, and sales initiatives.
• Generates weekly tracking reports to assist with account management and communicates trends and/or concerns. Assists with administrative tasks and ad hoc sales assignments as directed.
• Identifies new and innovative ways to improve the lead generation process by receiving, qualifying, and actioning leads from multiple sources. Tracks progress of lead follow-up to understand full impacts.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Working knowledge of sales is a plus.
• Ability to work in a team environment and self-starter mindset.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Associate’s degree in Business or related field is required. Bachelor’s degree in Business, Hospitality, or related field is preferred.

EXPERIENCE:

• 1+ years of guest service or hospitality experience is required, 1+ years of sales experience is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE.