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Contingent Box Office Clerk

Apply now Back to search results Job no: 492452
Position Type: Temporary
Location: Elgin, IL
Experience Level: Entry-Level
Categories: Retail Services
Role: Contingent Box Office Clerk


About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:


Rate of Pay:

$10.82 an hour

FLSA Status:


Grant Funded:


Job Summary:

Provide prompt, friendly customer service to all Box Office patrons. Complete ticket purchases, provide accurate and helpful information.

Required Knowledge, Skills & Abilities:

1. High school diploma or general education degree (GED); or equivalent combination of education and/or experience.

2. Two years previous work experience processing transactions, i.e. payments, refunds, etc.

3. Basic computer skills.

4. Customer service experience.

5. Strong interpersonal skills.

Desired Knowledge, Skills & Abilities:


Essential Duties:

1. Conduct sales and marketing transactions by telephone, mail, and/or in person. Process cash, personal checks, credit cards, and other certificates/vouchers using automated ticketing system. Serve as first contact to public. Answer box office phones promptly and professionally.

2. Conduct routine updates of ticketing system by extracting reports, data and other information as requested. Routinely review and update patron files to ensure accurate information for sales, marketing and research.

3. Maintain up-to-date knowledge of all performances, artists and other events. Fulfill patron requests for information in a timely fashion.

4. Maintain a helpful and positive demeanor at all times to provide a positive experience for patrons and ensure a well-managed event. Resolve customer service issues; assist during emergencies, and alert management to any potential issues needing attention.

Other Duties:

1. Assist department staff with administrative tasks, research projects, data collection, and other special duties.

2. Perform other duties as assigned which pertain to the job description.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity


Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

Elgin Community College Support Staff of Elgin Community College Association (SSECCA) members that apply by 2/12/2019 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Elgin Community College provides reasonable accommodations to applicants with disabilities where appropriate. If you need reasonable accommodations for any part of the application and hiring process, please notify the Human resources Department. Determination on request for reasonable accommodations will be made on a case-by-case basis.


Advertised: Central Standard Time
Applications close:

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