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Assistant Director of Technology Services Operations

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Position Type: Full-Time
Location: Elgin, IL
Experience Level: Mid-Level
Categories: Supervisory
Role: Assistant Director of Technology Services Operations

 

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Must be willing to work a flexible schedule to meet the needs of the department.

Rate of Pay:

Based on qualifications 

FLSA Status:

Exempt

Grant Funded:

No

Job Summary:

An employee in this class supervises and directs the work of an assigned user support team.  Work involves the ability to manage the implementation of projects and/or system updates, as well as provide support for hardware and software, phones, printers, scanners, audio visual equipment, computer labs, and all other devices managed by the IT department.

Required Knowledge, Skills & Abilities:

  1. Bachelor’s Degree in Information Technology, or a related field and five years of experience which included supervision of user support functions and audio-visual operations.
  2. Considerable skill in managing and supervising the work of others to meet established deadlines.
  3. Considerable skill in the providing technology support including diagnostics, deployment, security, repair and maintenance.
  4. Considerable verbal and written communication skills.
  5. Considerable skill in reading and understanding technical materials.
  6. Working skill in project management techniques.

Desired Knowledge, Skills & Abilities:

  1. Experience providing technical support to both office and classroom technologies in a higher education environment.
  2. Depending upon assignment, position may require specific technical knowledge and skills including, but not limited to, Active Directory administration, Microsoft SCCM (System Center Configuration Manager) and/or IP telephone systems.

Essential Duties:

  1. Manage and supervise activities of assigned staff including:  establishing and maintaining professional work environment, evaluating performance and setting clear expectations, providing opportunities for skill development.
  2. Monitor support service requests and maintain appropriate documentation.
  3. Collaborate with network engineers, developers, programmers, academic systems administrator and computer technicians as needed to insure high level of user support
  4. Collaborate working with vendors and consultants to incorporate new technology
  5. Communicate effectively with both technical and non-technical staff, faculty and students.
  1. Assist in the development and administration of departmental policies and procedures.
  2. Administer, manage, provide expertise, set priorities, and assign resources
  3. Provide expertise in instructional technology to faculty, deans and administration to insure appropriateness and availability of hardware and software for instruction. 
  4. Assist in preparing bid specifications, RFP’s and other related purchasing documentation.
  5. Develop and administer the assigned budgets to meet department goals.

Other Duties:

  1. May require travel to off-campus sites and out-of-state conferences.
  2. Perform other duties as assigned which pertain to the job description.
  3. Ability to work a flexible schedule which includes days/evenings/weekends and after-hours support as needed by the department.

Physical Demands:

Medium (up to 50 lbs. occasionally or 30 lbs frequently or 10 lbs constantly)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

Elgin Community College Support Staff of Elgin Community College Association (SSECCA) members that apply by 10/04/2019 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

 

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Applications close:

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