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Switchboard Operator

Apply now Back to search results Job no: 493280
Position Type: Part-Time
Location: Elgin, IL
Experience Level: Entry-Level
Categories: Office Support
Role: Switchboard Operator

 

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Ability to work a flexible schedule to cover the needs of the college

Rate of Pay:

$11.26

FLSA Status:

Non-exempt

Grant Funded:

No

Job Summary:

The part time switchboard operator’s purpose is to answer and direct all calls to the appropriate areas.

Assist with emergency situations through interaction with the ECC Police department, Elgin Police Department and/or paramedics.
Maintain, inventory, and secure lost and found items. Ensure that items are returned to rightful owner. Prepare and arrange for disposal of items following the switchboard lost and found procedures. Notify and assist ECC police with suspicious items.

Required Knowledge, Skills & Abilities:

1. High school diploma or general education degree (GED); or equivalent combination of education and/or experience.
2. Minimum 2 years customer service experience

Desired Knowledge, Skills & Abilities:

 

Essential Duties:

1. Operate telecommunication equipment and route calls to the proper extensions.
2. Maintain contact with the ECC Police department and Operations and Maintenance department using a two-way radio.
3. Update and maintain computerized trouble logs, police logs, and telephone logs on a daily basis.
4. Assist with emergency situations through interaction with the ECC Police department and/or paramedics.
5. Monitor weather radio and fire alarm panel and report any problems to the necessary personnel.

Other Duties:

1. Assist visitors by directing them to the proper person or department.
2. Perform other job-related duties as assigned which pertain to the job description.
3. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Quiet conditions

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 01/02/2020. Elgin Community College Support Staff Association (SSECCA) members that apply by 01/09/2020 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

 

Advertised: Central Standard Time
Applications close:

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