Arial photo of the ECC campus with a view of Lake Spartan

Senior Director of Technology Services

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Position Type: Full-Time
Location: Elgin, IL
Experience Level: Senior-Level
Categories: Information Technology
Role: Senior Director of Technology Services

As a result of the Covid-19 Delta Variant, the Governor of the State of Illinois has issued Executive Order 2021-20 (Covid-19 Executive Order No. 87), to include mandatory COVID vaccines or submission to weekly testing for higher education faculty, personnel, and college students, as well as issuing an indoor mask mandate for all. By choosing to apply, I acknowledge and understand that upon employment, Elgin Community College (ECC) may require proof of vaccination or weekly testing as required by this mandate.


About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

8:00 AM to 5:00 PM Monday through Friday. 

Successful candidates for this position must work in the state of Illinois. 

Rate of Pay:


FLSA Status:


Grant Funded:


Job Summary:

An employee in this classification performs work of considerable difficulty by providing leadership and oversight to the IT Division of Technology Services. Work is distinguished by being responsible for assessing, identifying, evaluating, purchasing, installing, maintaining, and supporting all of the offices, classrooms, labs, conference rooms, auditoriums, common space, and auxiliary services’ technologies including telecommunications and audiovisuals technologies. General direction is received by the assigned manager.

Required Knowledge, Skills & Abilities:

1. A minimum of a Bachelor's degree in Information Technology or related field with a minimum of eight (8) or more years of experience managing and leading a medium to large size Technology Services Department or equivalent combination of training and experience.
2. Considerable knowledge of help desk operation and customer service support.
3. Considerable knowledge developing requests for proposals and bids for required technology purchases.
4. Considerable knowledge in managing a technology environment.
5. Considerable knowledge of information technology change management processes and procedures.
6. Considerable knowledge of the design and development lifecycle from business requirements analysis through day-to-day management.
7. Considerable knowledge in evaluating, hiring, and managing technical staff.
8. Considerable skill to oversee and direct a large multifunctional Technology Services Department.
9. Considerable knowledge of audio-visual operations and infrastructure.
10. Considerable skill managing service delivery teams.
11. Considerable skill working with and supporting faculty, students, staff, and administrators.
12. Considerable skill to manage technology projects that require high-quality standards and on-time delivery.
13. Considerable skill used to partner with internal and external customers, contractors, consultants, vendors, and project team members.
14. Considerable skills to understand and analyze Information Technology and Audio Visuals best practices and develop creative adaptions that support both the college’s mission and strategic objectives.
15. Considerable skill in problem solving and decision-making regarding issues related to the scope of position.
16. Considerable skill in budget management.
17. Considerable skill in all forms of communication, with the ability to work with both technical and non-technical administrators, staff, faculty, and students.
18. Considerable skills in providing exemplary costumer service.
19. Considerable skill in developing and maintaining positive and professional relationships with internal and external customers from diverse populations.

Desired Knowledge, Skills & Abilities:

  1. Master Degree
  2. Experience managing and leading medium to large size Technology Services Department in higher education.

Essential Duties:

  1. Provide overall leadership and oversight for the college’s Technology Services department.
  2. Planning, designing, organizing, developing, testing, implementing and monitoring the college’s office and academic technologies. Overseeing the college’s procurement, management, maintenance, and support of all of the desktop/laptop hardware and software, phones, and audiovisual equipment.
  3. Supervise and oversee the Helpdesk operations including managing procedures related to identification, prioritization, and resolution of end-user help requests to ensure that end users are receiving the appropriate assistance.  Assign tasks and determine workflow for technicians and system administrators.  Supervise, train, and establish work schedules and evaluate technical assistance for systems and technologies across campus.  Provide a high level of customer service to the whole college.
  4. Works in collaboration with the CIO, Executive Staff, Deans, Associate, Deans, Directors, and Managers to propose, implement, and evaluate strategic directions for campus-wide information technology.
  5. Negotiate with Vendors and contractors, and write and manage requests for proposals and bids; Responsible for making procurement recommendations, provide project management of systems implementations, consultants, and maintaining academic and office networked equipment and applications.
  6. Explore new technologies for future planning and potential implementation and assist with developing a road map for all of the core platforms.
  7. Maintains confidentiality of privileged information and adheres to applicable privacy laws
  8. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
  9. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  10. Adheres to department guidelines for attendance and punctuality
  11. Demonstrates independent judgement and discretion in making position related decisions.
  12. May need to be available to respond to after-hours emergency calls on a rotating basis

Other Duties:

  1. Perform other job-related duties as assigned which pertain to the job description.
  2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Light (up to 25 lbs occasionally or 10 lbs frequently)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 08/26/2021. Elgin Community College Support Staff Association (SSECCA) members that apply by 09/02/2021 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.


Advertised: Central Daylight Time
Applications close:

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