Arial photo of the ECC campus with a view of Lake Spartan

Telecommunications Technician

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Position Type: Full-Time
Location: Elgin, IL
Experience Level: Mid-Level
Categories: Information Technology
Role: Telecommunications Technician

As a result of the Covid-19 Delta Variant, the Governor of the State of Illinois has issued Executive Order 2021-20 (Covid-19 Executive Order No. 87), to include mandatory COVID vaccines or submission to weekly testing for higher education faculty, personnel, and college students, as well as issuing an indoor mask mandate for all. By choosing to apply, I acknowledge and understand that upon employment, Elgin Community College (ECC) may require proof of vaccination or weekly testing as required by this mandate.


About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

8:00 AM to 5:00 PM Monday through Friday

Successful candidates for this position must work in the state of Illinois as this is an on campus position. 

Rate of Pay:

This position is a grade IT/Legal 214 with a minimum of  $58,575. Salary offer will be commensurate with the education/experience, in alignment with the College’s compensation philosophy, and the current CBA, if applicable.

FLSA Status:


Grant Funded:


Job Summary:

An employee in this classification performs work of moderate difficulty by installing, maintaining and supporting the college’s telephone, college issued cell phones, IP PBX, voicemail and communications backbone systems. Work is distinguished by the ability to provide user support, training, and documentation for the college telephone, voicemail system and to provide backup to the Network Architect. General supervision is received by the assigned manager.


Required Knowledge, Skills & Abilities:

  1. Associates Degree in a technology related subject with the following:
    1. a minimum of five years experience in IP PBX and voicemail administration including adds, moves, and changes,    with a minimum of one year being within a  network comprising of a minimum of 500 stations.
    2. a minimum of five years experience designing, installing, and configuring audio visual and/or other low voltage systems for auditoriums, conference rooms, offices, and classrooms.

Or equivalent combination of training and experience.

  1. Working knowledge of Cisco switches, router and firewalls.
  2. Working knowledge of IP Protocol
  3. Considerable skill in the use of the Microsoft Office Suite, including but not limited to Word, Excel, Access and Publisher
  4. Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
  5. Considerable skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
  6. Working skills in verbal and written communication.
  7. Working skill in operating a personal computer, applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
  8. Must be available to work a flexible schedule, including evenings and weekends when required by the department’s needs.

Desired Knowledge, Skills & Abilities:


Essential Duties:

  1. Provide expertise in low voltage cabling, audio visual, IP Telephony System, telephones, voicemail, and related communications systems.
  2. Monitor supplies and prepare orders for telephones, data cabling, UPS, and network infrastructure needs.
  3. Serve as the backup for the Network Architect
  4. Respond to help desk requests for telephone communication systems support and network infrastructure support
  5. Install and maintain telephone systems, telephones, E911, low voltage wiring and network infrastructure equipment
  6. Provide user support, documentation and training for telephone and voicemail systems.
  7. Monitor the college’s communications systems and respond to alarms.
  8. Prepare utilization reports for telephone, voicemail, and communication systems.
  9. Update and maintain ECC’s 911 location mapping database.
  10. Maintains required training, licensure and/or certifications
  11. Maintains confidentiality of privileged information and adheres to applicable privacy laws
  12. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
  13. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  14. Adheres to department guidelines for attendance and punctuality

Other Duties:

  1. Perform other job-related duties as assigned which pertain to the job description.
  2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Medium (up to 50 lbs. occasionally or 30 lbs frequently or 10 lbs constantly)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Quiet conditions

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 10/28/2021. Elgin Community College Support Staff Association (SSECCA) members that apply by 11/04/2021 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.


Advertised: Central Standard Time
Applications close:

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