Arial photo of the ECC campus with a view of Lake Spartan

Federal Work Study - Switchboard

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Position Type: ECC Student Worker
Location: Elgin, IL
Experience Level: Entry-Level
Categories: Student Workers
Role: Federal Work Study - Switchboard

As a result of the Covid-19 Delta Variant, the Governor of the State of Illinois has issued Executive Order 2021-20 (Covid-19 Executive Order No. 87), to include mandatory COVID vaccines or submission to weekly testing for higher education faculty, personnel, and college students, as well as issuing an indoor mask mandate for all. By choosing to apply, I acknowledge and understand that upon employment, Elgin Community College (ECC) may require proof of vaccination or weekly testing as required by this mandate.


About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Flexible: Tuesday - Friday 11:00 am - 4:00 pm

Rate of Pay:


FLSA Status:


Grant Funded:


Job Summary:

To answer and transfer incoming calls.
To assist visitors at the window.

Required Knowledge, Skills & Abilities:

Ability to provide outstanding customer service at all time, no matter the situation.

Desired Knowledge, Skills & Abilities:

According to the Federal Student Aid Handbook, in general, students are not permitted to work in work study positions during schedule class time. Students who do not adhere to this policy will be subjected to discipline up to and including termination. There are exceptions, for example, if an individual class is canceled, the student may work during that time if the supervisor documents the exception.

Essential Duties:

1. Answer all incoming calls
2. Transfer calls to correct department or person
3. Assist with lost and found
4. Answer police lines during staff breaks/ absences

Other Duties:

Become familiar with the college departments, procedures and personnel.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:


Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.


Advertised: Central Standard Time
Applications close:

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