• Based at our Geelong, Waterfront Campus
• Full-time and fixed term until December 2025
• HEW 7 $101,858 - $112,156 + 17% Superannuation (pro rata, part time)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

As a Coordinator, Student Central Hub, you will:

• Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance
• Identify the core issues from complex student information and enquiries, draw accurate conclusions and summarise complex information and next steps into simple concise terms that others can understand
• Plan and oversee Trimester cycles and manage resources effectively to ensure the team, is resourced appropriately throughout the year
• Consult a diverse range of stakeholders to seek feedback on improvement opportunities for student advice, support and activities from a diverse range of key stakeholders and implement change as needed

To be successful, you’ll have:

• A Degree with at least 4 years of subsequent relevant experience in a front-line customer service environment; or
• Extensive experience and management expertise in technical or administrative fields; or
• An equivalent combination of relevant experience and/or education/training
• Administrative experience working within a large organisation with complex administrative structures, policies and procedures, preferably in a tertiary educational institution
• Extensive experience leading and/or delivering customer services, preferably in a tertiary educational institution
• Knowledge of ESOS Act and National Code of Practice regulatory obligations and student policies and procedures in a university environment is preferred

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact John Dean (Manager, Student Central (Regional)) at john.dean@deakin.edu.au

For a copy of the position description, please see below:

 PD - Coordinator, Student Central Hub (566391).pdf

Applications for this position close on Wednesday 22nd of January.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.