Student Services Generalist
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Job no: 520316
Work type: Hourly Wage/Part-Time
Senior management: Graduate School
Department: Dean - Graduate School
Location: Blacksburg - Main Campus
The Student Services generalist serves in the Support Hub of Inclusive Practices (SHIP) within the Graduate School. Responsibilities include having a broad understanding of Graduate School and GLC policies, services and amenities; providing excellent customer service to students, faculty, staff, and other guests who visit the Graduate School, answering questions and making informed and accurate referrals within and outside of the Graduate School as needed; creating and updating content on the Graduate School and Graduate Life Center websites; posting events and information on social media; responding to email inquiries; updating SHIP training documents, and scheduling generalists’ SHIP shifts; gathering information on and clearly communicating resources, services and events available to graduate students.
Reporting directly to the Director of Student Services, this individual routinely interacts with a diverse population of students, department personnel, faculty and others on behalf of the Graduate School in a customer service capacity.
Bachelor’s degree or equivalent level of experience/training; proven ability to quickly learn and clearly communicate policies and procedures; excellent communication, customer service, and interpersonal skills; demonstrated experience and commitment to diversity; proven ability to cultivate positive working relationships, foster teamwork, and support collaboration; proficiency in working with computer software such as Microsoft Office Suite, PowerPoint, Outlook and Google Suite.
Preference given for experience working with graduate students or non-traditional students; familiarity with Virginia Tech resources, policies and procedures; experience with creating and editing webpage and social media content.
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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