Careers at Virginia Tech

Computer Support Specialist

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Work type: Hourly Wage/Part-Time
Senior management: Vice President for Student Affairs
Department: DSA-Student Affairs Central Aux.
Location:
Categories: Information Systems / Technology, Student Affairs / Services

Job Description

Serve as a support member of a technical team that services over 900 computer workstations, printers, laptops, and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources. Provide technical support to departmental users and assure that IT security guidelines and best practices are followed consistently and effectively. Install, maintain, and update end-user hardware and software. Provide support through in-person, phone, email, and internal ticketing system. Emphasis on troubleshooting, diagnosing and resolving computer and network problems in a timely manner while providing excellent customer service. Understand when and how to escalate issues to the appropriate technical staff to assist in resolving service and computer issues.

Required Qualifications

Previous experience providing tech support for Windows and Apple OS environments in a professional setting. Demonstrated knowledge of Windows operating systems and Microsoft Office software suite Experience with providing IT support in person, by telephone, or through the ticketing system. Excellent interpersonal communications skills. Adept at troubleshooting and problem-solving hardware and software. Ability to work both independently and as a member of a workgroup. Ability to work efficiently in stressful situations.

Preferred Qualifications

Demonstrated experience in configuring devices for enterprise networks. Knowledge of the state purchasing procedures, NI&S procedures, and computer networks. Previous experience with inventory reconciliations.

Pay Band

3

Appointment Type

Regular

Salary Information

$15-16/hour, commensurate with experience.

Review Date

07/07/2022

Additional Information

 

The successful candidate will be required to have a criminal conviction check.

 

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Linda Eaton at linda65@vt.edu during regular business hours at least 10 business days prior to the event.

About Student Affairs

Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice our Principles of Community, which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all students Experience VT by demonstrating, supporting, and operationalizing our Aspirations for Student Learning. If you are someone dedicated to ensuring student success, then we want you to consider being a part of our team! 

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