Careers

About Seymour Whyte:

For over 30 years, Seymour Whyte has been a leading civil contracting business in Australia. We combine the agility and personal connection of a Tier 2 contractor with the expertise of a Tier 1 company. Now, with the enhanced resources of VINCI, one of the largest and most prestigious construction companies in the world, we offer our employees and clients the best of three worlds.

Employee Benefits:

Join a workplace that truly values and supports its employees. We offer flexible health and wellbeing programs to ensure you stay at your best, along with competitive pay that reflects your worth. Our unique bonus scheme rewards your hard work, and through our partnership with VINCI, you can grow your investment with our generous employee share program. We believe in a healthy work-life balance, offering a purchased leave program and paid parental leave. Additionally, enjoy peace of mind with salary continuance insurance, be part of an inclusive culture, and celebrate your birthday with a paid day off.

About the role:

Seymour Whyte requires a Service Desk Support Analyst. Working in the North Sydney office, you will be responsible for remote and in-person technical support for level 1 and 2 technical issues.

Responsibilities:

• Providing level 1/2 support over the phone & in-person to our team members using remote support tools.
• Managing and updating knowledge articles and documentation.
• Problem Solving and Troubleshooting.
• Providing support for Hardware, Software, Peripherals and Mobile Devices.
• Deployment of new hardware.
• Software Installations.
• Audit of voice and data services.
• Provide prompt user support on all critical and daily systems.
• Ensure all new hardware and software comply with business policies upon distribution.

 Skills and Experience:

• At least 2 years of experience working in a commercial Service Desk environment.
• Experience with providing technical support in a Microsoft environment. 
• Competency in MS Office, Outlook, Windows 11, desktop hardware and peripherals.
• Exposure to Microsoft Server Technology Support across the Microsoft Server suite, including AD, Azure, Entra ID, O365 and Printing.
• Strong technical, analytical and problem-solving skills.
• Previous exposure to ITIL (ITIL V3, A+, Network +).
• Excellent communication and collaborative skills.
• Experience with ServiceNow will be highly regarded.

Seymour Whyte is an Equal Opportunity Employer and we encourage applications from candidates with diverse backgrounds, including Veterans. Our commitment to an equitable construction industry extends to an inclusive culture that embraces our differences and gives everyone the opportunity to grow and be equally valued. We're unified in our direction to having a workplace that is balanced and fair for all.

Next steps:

• Submit your CV online to apply for this role.
• All successful applicants will be required to undergo a pre-employment medical and criminal history check.
• Applications will only be accepted from candidates who have the right to work in Australia.

Register on our website for job alerts to be advised when new roles become available.  https://careers.seymourwhyte.com.au/en/listing/

To learn more about us, visit www.seymourwhyte.com.au

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