Launch Your Career as a Claims Advisor at Suncorp

Are you passionate about making a real difference for people during challenging times? Do you thrive on delivering exceptional service and navigating complex conversations with empathy and professionalism? Join our Claims Advisory team and play a vital role in the Compulsory Third Party (CTP) insurance space, working closely with injured parties, healthcare professionals, legal teams, and other stakeholders to achieve the best outcomes.

What you’ll do

• Manage a portfolio of claims from lodgement to resolution
• Assess claims for reasonable and appropriate treatment and rehabilitation needs
• Investigate claims and interpret medical documents with a focus on proactive claims management
• Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
• Provide an excellent level of customer service to all internal and external stakeholders
• Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
• Display behaviours that contribute and drive a positive culture

What you’ll bring

• Experience in CTP claims, legal roles (paralegal, legal assistant, law clerk), or high-volume customer-focused administration.
• Confident negotiator with excellent communication skills, able to manage difficult or sensitive conversations professionally.
• Highly organised with exceptional time management and the ability to prioritise effectively.
• Resilient, empathetic, and motivated to build a long-term career in claims advisory.
• Comfortable learning new systems and processes.
• Able to attend in-person training located in Brisbane City QLD.
• Customer-service focused and capable of collaborating with diverse stakeholders including lawyers, healthcare providers, and claimants.

Chase the sun, apply online today

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation