Client Services Officer - Community Legal Centre

Job No.: 669102

Location: Monash Law Clinics (Melbourne CBD) and Clayton campus

Employment Type: Full-time 

Duration: Continuing appointment 

Remuneration: $80,603 - $92,585 pa HEW Level 05 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

We are seeking a Client Services Officer to join our team at Monash Law Clinics. In this role, you will be the first point of contact for visitors and callers, playing a crucial role in upholding the professional image of our clinics.

You will be responsible for providing a range of administrative and reception services, including managing legal administrative processes, improving business operations, and fostering strong relationships with both internal and external stakeholders. 

Your attention to detail, sound judgement, and commitment to excellence are essential for ensuring the efficient operation of the clinics and providing timely support to staff, students, and visitors. As the successful candidate, you bring strong reception and administrative skills, along with the ability to manage operations and improve processes. Highly organised and capable of setting priorities, you meet deadlines with ease. Your hands-on approach to customer service, combined with strong analytical, problem-solving, and communication skills, enables you to work effectively both independently and as part of a team while engaging positively with diverse clients.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash. 

Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents. 

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Ms Melissa Fletcher, Senior Manager Partnerships and Clinics, +61 3 9905 1301

Position Description: Client Services Officer - Community Legal Centre

Applications Close: Sunday 24 November 2024, 11:55pm AEDT