Department Summary & Job Purpose:
Reporting to the Director of Technology Infrastructure and Systems Support, the IT Project Manager leads systems, services, and infrastructure projects. This position is a member of the Technology Infrastructure and Systems Support group, which focuses on providing the technology base and its accompanying framework for the electronic resources and services that support the college. Operations within the TISS Group include everything from data center operations, networking, digital library and academic technologies, administrative computing, to business intelligence.
Core Job Duties and Responsibilities:
- Acts as the Project Manager for information and technology projects and initiatives. This position is responsible for leading requirements gathering processes, developing and monitoring project plans, timelines, tracking resources and communication needs. Identifies and works with LITS leadership to address risks and impediments to progress. Leads project teams in the go-live process, and conducts retrospective assessments when appropriate.
- Responsible for tracking the portfolio of current and future projects, including timelines, dependencies and deliverables, and keeping project sponsors and members of the LITS leadership team up to date.
- Works with the Director of Technology Infrastructure and System Support, other LITS Directors, and the Associate Director of Contracts, Budgets and Procurement to develop project plans, statements of work, budgets, and timelines.
- Serves as the LITS project management contact with vendors and external consulting services during a project’s lifecycle. This work includes coordinating campus resources and aligning schedules with vendors.
- Establishes and directly implements methods, standards, and procedures for project management best practices. This includes promoting IT Project Management best practices, rolling out, training, and supporting centrally managed project management tools and technologies.
- Works with LITS groups and committees responsible for communications, support, and training to prepare and coordinate associated plans, documentation, and materials. Acts as a liaison to the Administrative Technology Advisory Committee, and other college committees, keeping them abreast of project statuses and timelines.
- Stays informed with the latest developments in project management methodologies and best practices. Remains abreast of technology trends and relates findings to business office requirements and long range planning efforts.
- Works collaboratively with TISS and LITS Directors to plan and achieve LITS division goals and priorities, participates in college and Five College committees, and engages in other professional activities related to the duties of the position.
- Keeps abreast of new trends, tools, opportunities, and campus needs. Contributes to a continuous process of assessment to ensure LITS’s success in advancing the College’s evolving goals in light of pedagogical, information, and technology changes.
- Ensures compliance with professional and technology standards, licensure and regulatory requirements, and MHC standards, policies, and procedures.
- Maintains a high level of quality customer service standards responding to questions and problems.
- Develops strong working, collaborative partnerships within LITS, with the MHC community, Five Colleges, and others to proactively identify, recommend, implement, and facilitate appropriate and effective policies, services, resources, support, and procedures that improve the ability of the College community to accomplish its teaching, learning, research, and administrative goals.
- Evening and weekend work as necessary. Performs related duties as assigned.
Qualifications: Bachelor’s Degree in business, information technology, related fields, or equivalent experience.
Four or more years of progressively-responsible experience leading complex, enterprise scale projects is required.
Ability to assemble, organize and lead diverse and productive teams, while simultaneously leading/tracking multiple projects in parallel.
Demonstrated experience creating and maintaining project timelines, goals, and project portfolio overviews. Ability to lead the creation of project documentation.
Demonstrated ability to work effectively with a diverse group of faculty, students, administrators, staff, and others.
Excellent oral and written communication, organization, and problem-solving skills, and the ability to work independently with minimal supervision. Demonstrated ability to navigate diplomatic challenges, represent complex information clearly and persuasively to varying audiences, and balance customer expectations with realistic resource availability.
Relevant project management experience with strong technical aptitude to manage complex IT projects such as infrastructure modernization and deployment of cloud based services. Experience in higher education desired.
Experience leveraging cloud-based productivity tools such as: Google Apps, Microsoft Office/O365 is required. Experience with project management and collaboration tools such as: Asana, Trello, Wrike, Slack, or similar systems desired.
Preferred Qualifications: Creativity, with a passion for supporting a collaborative work environment.
Maintain a professional and tactful approach in all interactions, ensuring confidentiality and a right to privacy regarding appropriate information.
Willingness to apply different project management methodologies as appropriate depending on the scale and nature of the project.
Ability to travel or work remotely as needed to participate in consortia and professional meetings and events.
Enthusiastic service orientation with sensitivity to the needs of users at all skill levels; the ability to convey technical information to a non-technical audience is essential.
License/Certifications: PMP or similar certification, or actively engaged in completing this certification.
Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified
employees that will allow all of its students, faculty, staff and those associated with them to successfully
carry out the mission of the college. As a condition of employment, the College will conduct appropriate
background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as
the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver
Credential) are completed and utilized in the hiring process and Five College Office of Compliance and
Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants:
Apply online by application deadline. Application materials must include 1) a cover letter summarizing
interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3
Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.
Mount Holyoke College is an Equal Opportunity Employer.