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Position Detail - Support Services Assistant

Support Services Assistant

Apply now Job no: 492751
Work type: Staff Full-time
Location: South Hadley, MA
Categories: Administrative/Executive/Office Support

Position Type: Staff Full-time

Hours per week: 40   

Weeks per year: 52

Work Schedule: M-F 8-5 

Department Summary & Job Purpose:

The Support Services Assistant supports the daily operation of the Mail and Copy Centers. The Support Services Assistant receives and sorts all faculty and staff mail and packages from all carriers and may also be required to deliver faculty and staff mail to campus locations. The role also processes print and copy jobs in the Copy Center. The Support Services Assistant reports directly to the Supervisor Mail and Copy Services.


Core Job Duties and Responsibilities: 

    Mail Center
  • Receives and sorts all faculty, staff, student mail and packages; prepares that mail for delivery to campus locations
  • Processes outgoing mail utilizing a computerized postage meter, including weighing and rating all classes of mail.
  • Processes and enters billing charges for daily incoming business reply mail
  • Processes and researches shipments through other private carriers’ software applications
  • Supervises student employees in the absence of the Supervisor of Mail and Copy Center
  • Reviews postage balances in the meter and in physical stamps. Advises the Supervisor of Mail and Copy Center regarding balances.
  • Advises departments on the most cost-effective mailing options.
  • Resolves lost package issues with members of the community
    Copy Center
  • Maintains orderly file system for copy center on network drives
  • Serves as first-line liaison to the campus for the Copy Center and is thoroughly knowledgeable of various copy products available, understands the customer’s copy product needs, provides options to satisfy those needs
  • May make recommendations to the Supervisor Mail and Copy Center for changes in work procedures.
  • Schedules and processes print jobs including finishing services (lamination, binding, cutting, etc.)
  • Ensures the security of sensitive documents
  • Utilizes digital printing software for desktop publishing
  • Maintains the inventory of supplies needed to keep the Copy Center operational (toner, paper, etc.)
  • Performs daily routine maintenance on equipment and color calibration on the color press; requests maintenance service when required
  • Calculates pricing for copy requests and enters daily and monthly billing entries Combined Centers
  • Balances cash drawer daily
  • Maintains a database of customer/department accounts and contacts
  • Assists with customer service at the front service counter
  • Performs other duties as assigned 
  • At least 3 years of experience working in mail services or distribution
  • General understanding of copyright laws
  • Visual acuity in order to examine printing products and make adjustments in the quality of the finished product
  • Strong attention to detail
  • Knowledge of current postal regulations, rates and processes
  • Commitment to customer service and diplomacy; including strong interpersonal skills
  • Possesses integrity, ethics and respect for confidentiality
  • Ability to work in a fast-paced, multi-faceted organization
  • Proficiency with using software including database, electronics and Microsoft products
  • Able to work in a team environment, as well as individually
  • Demonstrated ability to multi-task several assignments at the same time



  • Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.
  • Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 50 pounds.
  • Occasionally kneel/crawl, operate foot and/or hand controls.

* - Consistent with its obligations under the law, the College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working Conditions: WORKING CONDITIONS:

•Work is performed primarily in an interior/office environment
•Travel on campus to departments/buildings or to local off-campus locations is also required  

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified
employees that will allow all of its students, faculty, staff and those associated with them to successfully
carry out the mission of the college. As a condition of employment, the College will conduct appropriate
background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as
the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver

Credential) are completed and utilized in the hiring process and Five College Office of Compliance and
Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants: 

Apply online by application deadline. Application materials must include 1) a cover letter summarizing
interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3
professional references. 

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer. 

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