Position Type: Staff Full-time
Hours per week: 37.5
Weeks per year: 52
Work Schedule: M-F
Department Summary & Job Purpose:
The Senior Associate Director serves in a leadership role and is responsible for providing technical and business operations support in service of the strategic goals of Mount Holyoke College and specifically the Student Financial Services department. Reporting to the Executive Director of Student Financial Services, the Senior Associate Director joins a dynamic SFS team responsible for managing financial aid, billing, educational financing and other related services and programs for prospective and current Mount Holyoke College students and for institutional loan borrowers.
Core Job Duties and Responsibilities:
- Develop and maintain all internal and external data interfaces, data reporting, set-up and maintenance of the PowerFAIDS financial aid management system.
- Manage the integration of the financial aid system with the student information system, admission CRM and billing software.
- Maintain software/databases including testing new functionality, writing database algorithms for rules based processing.
- Translate business user needs for automation using college systems and software.
- Create workflow processes to improve efficiency.
- Create edit-based reports for management of programs.
- Partner with senior staff to ensure adoption of any new regulatory requirements are supported in the billing and financial aid software.
- Manage college cost calculator (currently MyinTuition and The College Board Net Price Calculator) implementation and annual updates. Provide data to vendor partners as needed for the new year setup.
- Maintain PowerFAIDS/Net Partner student financial aid portal; maximize the usability and function of the portal.
- Coordinate with office leadership team to ensure timely and accurate disbursements of all sources of financial aid to student bills.
- Monitor/resolve data integration errors. Reporting, Data Analytics and Data Management
- Create specifications for, or directly create, reporting and data visualizations using products such as Tableau, Business Objects, and other query tools, to collect, organize, and display data from a variety of sources.
- Using institutional reporting software and data analytic tools, create, maintain, and publish queries, reports, visualizations, dashboards, and metrics for use internally and externally as appropriate to support planning, assessment and operational needs.
- Collaborate with end users, departmental directors, vendors, and others to understand information needs, develop reports to meet needs, and provide expert data insight based on thorough understanding of SFS business processes and underlying data relationships to ensure correct results that also adhere to data privacy and security policies.
- Develop comprehensive operational and management reports and maintain regular reporting schedule.
- Provide financial aid and billing data for use in college budget management and multi-year enrollment projection planning.
- Complete external financial aid and student financial services surveys including IPEDS, CDS, COFHE, NCAA and others as needed or requested.
- Participate in enrollment data analytics workgroup to support the needs of consultants and analytics partners as it relates to student financial systems records.
- Manage all Student Financial Services technical and data projects as needed.
- Represent the department at college-wide administrative technology committees, including data standards, information security and administrative technology working groups. Process Management
- Support new institutional initiatives while maximizing operational efficiency, maintaining compliance with federal and state regulations and prioritizing service excellence.
- Work with SFS senior leadership and outside consulting partners to identify potential business practice or policy changes that would require new workflows, rules, algorithms and training.
- Identify opportunities to streamline and simplify the student experience in accessing their accounts and aid records.
- Develop reports/procedures to improve processing efficiencies.
Supervision Received: Reports to Executive Director of Student Financial Services
- Training of end-users
- Maintain system documentation
- Occasional travel to conferences required
- Occasional evening/night/weekend work required.
- Other duties as assigned.
- Participates in SFS management team meetings
- Meets at least bi-weekly with Executive Director to review the status of all work completed and plan for future assignments
- Formal performance evaluation conducted annually
- Supervision Exercised: Assistant Director of SFS for Systems and Operations.
• Bachelor’s degree or equivalent combination of education and experience
• Minimum of 5 years financial aid, student financial services, loan systems support or experience in a related field.
• Demonstrated experience with process improvement and implementation.
• Demonstrated systems and data literacy is required.
• Proficient in SQL or other database query language, and experience writing complex algorithms for use in database rules, data manipulation and retrieval.
• Must be a team player and a creative problem solver.
• Superior quantitative and analytical and organizational skills; attentiveness to detail required.
• Must have excellent communication skills and manage confidential information with discretion and judgement
• Ability to work independently and as a team member.
• Strong attention to detail and organizational skills with demonstrated ability to establish and meet objectives and deadlines.
• Demonstrated proficiency in report writing.
• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.
• This position is campus-based, and will require occasional evening or weekend work
• Experience with financial aid external systems, including COD, NSLDS, SAIG, IDOC.
• Experience and knowledge with higher education student information systems and related applications such as, but not limited to Ellucian Colleague & PowerFAIDS.
• A degree or advanced degree in management information systems or business systems preferred.
• Experience working with a variety of internal and external stakeholders.
Physical Demands: Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force
frequently, and/or a negligible amount of force constantly to move objects.
If the use of arm and/ or leg control requires exertion of forces greater than that for sedentary work and the
worker sits most of the time, the job is rated as light work.
Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Occasional evening and weekend hours required.
Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified
employees that will allow all of its students, faculty, staff and those associated with them to successfully
carry out the mission of the college. As a condition of employment, the College will conduct appropriate
background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as
the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver
Credential) are completed and utilized in the hiring process and Five College Office of Compliance and
Risk Management as the office responsible for facilitating background checks as articulated in this policy.
Special Instructions for Applicants:
Application materials must include 1) a cover letter summarizing
interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3
Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.
Mount Holyoke College is an Equal Opportunity Employer.