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Title: Office Support Specialist - 49% FTE
Division Name: Academic Affairs
Department: Physics

Job Summary

In addition to the secretarial skills, this position requires knowledge, understanding, and compliance of university policies and procedures in order to effectively support the Physics Department mission and goals. Excellent organizational skills are required.

Additional knowledge and skills include responsibility in keeping confidential information, ability to develop, organize and collate significant amounts of data into readable formats; initiative to promote professionalism, unity, teamwork, and efficiency of operations.

Additional Information

Benefits include time away from work for eligible employees and the option to participate in the University’s 403(b) Plan.

Salary Rate / Pay Rate

$18.05 - $18.70 per hour - see note in Special Instructions to Applicants section

Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years (24 months) from the categories below:
A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience performing office/clerical activities, including the use of computer systems.
3. One (1) year (12 months) of work experience comparable to the second level of this series. This includes working under general supervision and in support of an office or of a organization. Performing office support tasks requiring knowledge of general office and departmental procedures and methods, the ability to operate a variety of office equipment, and the ability to operate computer systems using word processing, database, and software packages.

Preferred Qualifications

1. Strong computer skills including Microsoft Excel, Word and Outlook, as well as Adobe Creative Suite (such as for photo editing/archiving, etc.), and database programs.
2. Experience with Datatel/Elucian Colleague payment processing,
3. Ability to multitask, work efficiently and have excellent time management skills.
4. Ability to organize multiple types of information and is detailed oriented.
5. Ability to work well with others.
6. Strong professional communication skills.
7. Strong work ethic and is willing to take the initiative to solve problems.
8. Critical thinking skills required for analyzing data, creating reports, and suggesting decision options.
9. Vocational training that provided knowledge of generally accepted clerical processes and/or college/university course work in Business Administration or closely related fields.
10. Ability to work as part of a team.
11. Ability to deliver confidential documents to other offices outside of Moulton Hall.

Work Hours

Typical work hours between 8am-4:30pm, however work hours may vary based on departmental needs.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods
2. Move about in various locations across campus as needed to complete day-to-day work.
3. Effectively communicate on a daily basis.

Proposed Starting Date

October 2025

Required Applicant Documents

Resume
Cover Letter

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions section for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

If hired on or after 10/1/2025, hiring range will be between $18.32 - $18.97 per hour.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Fax: 309.438.0011, Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Contact Information for Applicants

Mackenzie Chapman
Human Resources
309-438-3092
mrchap1@ilstu.edu 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.