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Title: Coordinator of Academic Support Services
Division Name: Academic Affairs
Department: University College

Job Summary

Housed in the Dr. Julia N. Visor Academic Center, the Coordinator of Academic Support Services oversees the planning, implementation, and management of academic support programs within the Academic Enhancement unit of University College. Key responsibilities include coordinating tutoring, supplemental instruction, academic/study skills workshops, and writing assistance; supervising and training staff and student employees (including a full-time staff member, graduate assistants, and 50+ student workers); managing daily operations; and ensuring effective outreach to students. The role also involves budget planning, program assessment through data collection, and maintaining schedules and resources for academic support services.

This position requires independent decision-making and strong organizational skills to advance the goals of Academic Enhancement and University College. Additionally, the Coordinator serves on the Academic Enhancement unit’s leadership team and works closely with the Associate Director of Academic Enhancement and other campus partners to align academic support services with institutional objectives and student success initiatives.

Additional Information

University College at Illinois State University (ISU) is the department that helps students adjust to university life through academic support, academic advising, and transitional programs. With a focus on transitions University College provides guidance and support for students as they transition to college, transition into their major, or transition into a new major by assisting students to achieve their educational goals and reach their academic potential.

We promote a culture of inclusivity and understanding and seek to provide transformative experiences through mentorship, advocacy, and professional development opportunities. University College is a team-oriented, inclusive environment that respects the voices of minoritized faculty, staff, and students. If you share our values and enthusiasm for helping students, you will find a home at University College.

Salary Rate / Pay Rate

$50,000 - $55,000/annual

Required Qualifications

1. Bachelor’s Degree or equivalent degree.

2. One year of full-time (or part-time equivalent) work experience performing academic support duties in higher education.

3. Demonstrated ability to multi-task and produce quality work under deadlines.

4. Exemplary intercultural fluency through excellent communication skills including verbal, non-verbal, listening, problem solving, public presentations, and teamwork.

5. Working knowledge of basic office software (Microsoft Office Suite).

6. Progressively more responsible work experience in supervising, organizing, coordinating or other significant work with specific educational or administrative program initiatives.

7. Demonstrated ability and experience working in an inclusive environment, and a commitment to personal growth and learning that promotes the richness of a global campus

8. Exhibit professional and growth-minded demeanor that cultivates a culture of understanding and empathy.

9. Excellent oral and written communication skills, including ability to effectively making public presentations.

10. Excellent interpersonal skills including listening, communication and teamwork.

11. Excellent organizational skills.

12. Committed to integrity and ethical behavior considering the campus and larger community.

Preferred Qualifications

1. Experience coordinating college level tutoring and/or college level academic support services

2. Master's Degree (preferred in Education, College Student Personnel, Psychology or related field).

3. Supervisory and/or leadership experience

4. Familiarity with Illinois State University and University College policies and procedures and state and federal law, in particular the Ethics Standards for all employees of the State of Illinois State University.

5. Ability to demonstrate flexibility in a changing administrative model.

6. Ability and experience working with diverse populations of students, peers, and public.

7. Ability to work independently and without intense supervision, but also effectively contributes to a team with a learner-centered and service-oriented philosophy.

Work Hours

Core Work Hours: Monday - Friday; 8:00am-4:30pm with occasional pre-scheduled meetings in the evenings outside of those hours

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations on campus as needed to complete day-to-day work.

Proposed Starting Date

February 2026

Required Applicant Documents

Resume
Cover Letter
Reference List (Please provide at least three references)
Transcripts - See Special Instructions to Applicants section for additional options

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.