DEPARTMENT OF CHILD SAFETY

3550 N. CENTRAL AVENUE
PHOENIX, ARIZONA 85012

Salary: $29.3269 hourly/ $60,999.952 annual
Grade: 21
Closing Date: 11/28/2024

The Training Officer III (Curriculum Developer) is responsible for the development of agency-wide curriculum for delivery to all DCS employees and select contractors to assist in meeting their performance goals and achieve business objectives; designs, develops, implements, revises, and evaluates curriculum that meets industry and agency standards, is tied to the business outcomes of the agency, and is delivered primarily via classroom and distance-learning formats including computer or web-based conference; create and deliver certification programs to establish and maintain consistency in the quality and delivery of courses throughout the agency; establishes and maintains relationships with staff and management at all levels within the organization, leads design projects, and coaches less experienced peers; provide computer-based training software support; coordinate and participate in special training activities such as piloting new or revised curriculum. In-state travel may be required.

This position requires the ability to create and learn training related to new laws, policy, social work practice, and ongoing technological changes in the State's CCWIS system.

- Design, develop, and revise courses for delivery in a variety of media, including classroom and distance learning (computer-based training and web conference) to all DCS employees and contractors. Use instructional-systems design model to ensure effective training. Use training technology to develop and deliver classroom and distance learning products. Use visual management to show project goals, track completion of goals, escalate to managers and barriers and help identify countermeasures to aide in attaining goals. Identify continuous improvement opportunities and process implementation.

- Responsible for identifying and leading teams that consults with training sponsors, requesters and subject matter experts at all levels of the organization to identify training needs and ensure training meets stated objectives.

- Gather information from subject matter experts; research policies and procedures, legal requirements, agency programs, best methods and practices and other information relating to assigned training

- Responsible for working closely with others internal or external to the agency in order to advise best delivery methods to implement training. Implements completed training products, such as leader & participant guides, handbooks, manuals, training technology tools & other course material, including insuring course materials are available for launch, communication with stakeholders, providing support following course launch.

- Responsible for quality assurance on all statewide training developed and delivered by Learning and Development. Conduct quality audits to ensure all trainings are current to policy and procedure as well as fidelity to best practice. Responsible for updating any changes to policy, procedure and practice at time of notice. Also, conducts classroom reviews and advises on curriculum changes to Manager and update as necessary.

- Coaches/mentors peers in training development, design and delivery (informally as well as through certifications). In-state travel to deliver training and/or coach/mentor staff may be required.

- Performs other duties appropriate to the assignment

Knowledge of:
- Instructional systems design; evaluation; Distance learning (computer based training, web conference etc.) principles, practices, processes, and tools
- Principles of adult learning and employee training;
- Nature of learning processes
- Trends in employee training
- Customer service principles, practices, processes and tools
- Training strategy and methods of conducting, evaluating and auditing training
- Transfer of learning methodologies and techniques
- Federal and State laws, rules, regulations and procedures including Child Welfare related laws, Department policies and procedures such as current practice in the Field, child welfare practice initiatives, and social work best practices related to child welfare
- State's CCWIS system and organizational structure


- Skill in:
- Instructional design; training delivery; distance learning development; training needs assessment
- Training evaluation
-Knowing the difference between how adults learn differently than children and able to apply knowledge to training development
- Training-related technologies including computer-based training tools and web conference packages
- Interpersonal relations in working with diverse groups
- Analyze, evaluate, develop and improve training programs, materials, and curricula
- Strong oral and written communication
- Developing training in a way that engages the audience
- Customer service
- Problem-solving skills where initiative is taken and resolution determined
- Following up with others and taking initiative
-Strong communication skills when working with stakeholders, subject matter experts, etc that are from all levels with in the agency or outside agency
-Common software packages including Microsoft PowerPoint and Microsoft Word

Ability to:
- Use Instructional design method to create curriculum
- Training evaluation development
- Training related technologies including computer-based training authoring tools and web conference packages
- Interpersonal relations in working with diverse groups
-Strong communication skills
-Manage projects and meet deadlines
- Analyze, evaluate, develop and improve training programs, materials, and curricula
-Audit curricula and recognize areas that need updated
- Oral and written communication
- Developing training in a way that engages the audience, conveys the concepts and responds to questions when asked
- Customer service
- Problem solving and initiative to seek out or come up with resolutions
- Initiative to follow up with Stakeholders, Subject matter experts, requesters
- Ability to learn and develop content areas outside of expertise
-Work in Microsoft PowerPoint, Microsoft Word and Articulate 360

- Bachelor's or Master's degree in social work, psychology, public administration, another social or behavioral science or other acceptable field of study from an accredited college or university.

- Ideal candidate possesses 1 or more years of experience with DCS/CPS families as a DCS Specialist or Supervisor and experience teaching or training.

Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Must be able to secure and maintain an Arizona Fingerprint Clearance card.

Must be able to secure and maintain clearance from the CPS Central Registry.

Employment is contingent on the selected applicant passing a background investigation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans.

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.