The Licensing Coordinator is responsible for performing tasks related to the State of Arizona license application processes. Responsible for assisting prospective/existing customers seeking information on available licenses and application process steps through license disposition.
The Licensing Coordinator interacts with businesses, customers, other departmental employees, and other agencies face-to-face and through both inbound and outbound phone calls. Responsible for providing detailed information to the public in response to their needs; accepting applications for services and fiscal-related source documents, noting essential information, and ensuring that all information is accurate and complete.
As a licensing specialist, they also resolve issues that are significantly more complex with a higher degree of risk and importance.
• Process initial, renewal, and amendment license applications within the required time frames
• Analyze, verify, interpret, and track primary source documentation received in support of license applications, permits, and registrations to determine the validity and completeness of documents and identify deficiencies
• Review all documents submitted, determine the date that should be entered; and request additional information if data is unclear, missing, or contradictory
• Respond to requests either verbally or in writing regarding application status and processes related to Arizona licensure ensuring that the statuses are followed for the number of days to approve a license
• Evaluate and input applicant information into the Licensing Database to ensure all requirements to be licensed are met and provide to the Licensing Manager/Supervisor for approval
• Approval and issuance of license, permit, and registration according to AZ Revised Statutes and AZ Administrative Code
Knowledge:
• Knowledge of Title 4 and associated Rules and Regulations
• DLLC agency vision, mission, and the Licensing Sections
• Regulatory principles and practices, as well as Federal and state laws and regulations regarding licensing
• Interview and information-gathering techniques
Skills:
• Computer software and systems to include off-the-shelf standard business solution software and department-specific legacy systems (e.g. the Department's Licensing Control System (ELLI), a database that includes imaging)
• Excellent organizational skills and workload management
• Excellent communication skills (oral and written) that allow communication of complex regulatory issues in a clear, concise, and effective manner to licensing staff
• Excellent interpersonal skills including conflict resolution
• Strong computer skills which include, but are not limited to, MS Office and database management
• Planning, organizing, and prioritizing work
• Strong attention to detail
• Excellent customer service skills
Abilities:
• Stay on task and complete assignments by the deadline
• Establish and maintain working relationships with colleagues, staff other departments, and the public at large
• Demonstrate tact and diplomacy in representing the department
• Multitask with accuracy
• Communicate effectively (both oral and written)
• Analyze complex problems and issues
• Interpret state and federal laws and rules
• Work as a member of a team as well as independently
• Experience working with e-licensing database systems
• Candidates for this position will be required to pass a fingerprint and background check
The State of Arizona offers a comprehensive benefits package to include:
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment
• If you have any questions please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance