College: SOWELA

Department: Workforce Development

Sub department: 

Type of Appointment: Unclassified - Administrative/Staff

Salary: Start of $16.00 per hour, offer based on education and experience

Duties and Responsibilities: • Maintain current knowledge of College, Workforce Development, recruitment, and admissions policies and procedures.
• Serve as a primary point of contact for students and stakeholders by providing accurate, professional, and timely information regarding admissions, applications, programs, financial aid, scholarships, and registration.
• Assist students with the application and registration process as needed.
• Develop and maintain effective working relationships with campus departments, secondary school officials, community partners, and other external constituencies to support enrollment and outreach efforts.
• Collaborate with coordinators and assist with class schedule development as needed.
• Maintain the Workforce Solutions web portal and coordinate verification and maintenance of electronic databases, including Banner overrides.
• Maintain accurate electronic and hard-copy files for students, instructors, tests, certifications, and departmental records using systems such as Banner, FileMaker, Microsoft Office, Excel, etc.
• Maintain a current list of student industry-based certifications.
• Ensure confidentiality of all Workforce Solutions records and information.
• Develop, type, proofread, and edit correspondence, reports, memoranda, and other departmental documents.
• Contact students to gather details for enrollment, withdrawal, graduation status, and other pertinent information.

Required Education: • Associate degree from an accredited higher education institution

Required Experience: • At least three years’ experience working in K-12, higher education, or an administrative support role (or combination thereof) for a fast-paced professional office environment.

Required Knowledge, Skills and Abilities: • Proven organizational and time-management skills with the ability to manage multiple and competing priorities.
• Demonstrated ability to manage an office environment efficiently, including coordination of schedules, records, and workflows
• Strong customer service orientation with the ability to present a positive, professional image for the college and make sound decisions.
• Excellent oral and written communication skills with the ability to communicate clearly and effectively at all levels.
• Strong interpersonal skills with the ability to develop rapport, demonstrate approachability, and work effectively with diverse populations.
• Ability to work collaboratively, harmoniously, and cooperatively with colleagues, faculty, and staff.
• Ability to work independently with limited supervision while exercising good judgment and decision-making skills.
• Demonstrated analytical and problem-solving skills.
• Knowledge of student support services and a commitment to connecting students with appropriate resources.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) and general computer systems including spreadsheets and databases.
• Ability to handle confidential information with discretion and in compliance with FERPA regulations.
• Ability to adapt to a flexible schedule, including some evenings as required.

Required Licenses or Certifications: 

Preferred Education: 

Preferred Experience: 

Preferred Knowledge, Skills and Abilities: 

Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SOWELA is an equal opportunity/equal access employer. SOWELA is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.