Taking care of people is our reason for being
At Sydney Adventist Hospital, fondly known as the San, caring for people is at the core of who we are. It’s what drives us to deliver exceptional outcomes for our patients and it’s a shared sense of purpose that extends to everyone who works here.
Some of the exceptional benefits we offer include
- As a not-for-profit, we offer salary packaging that can reduce the amount of tax you pay, which can leave you with thousands of dollars more in your pocket.
- Up to 14 weeks paid parental leave
- Discounted gym membership for you and your family using Fitness Passport
- Great on campus amenities including cafés, gift shop, florist and even a hairdresser
- We have many other benefits as well, see a complete list of all our other Employee benefits and discounts when you meet us!
What you will be doing in this role
The Patient Experience Coordinator is responsible for leading and shaping the organisation's patient experience transformation agenda, providing strategic direction and driving initiatives that embed patient-centred care across Adventist HealthCare.
The role will lead the analysis and interpretation of patient feedback, complaints and experience data, translating insights into strategic priorities, measurable improvement opportunities and organisation-wide initiatives. You will develop and oversee reporting, performance measures and governance processes, and lead complex projects that deliver sustainable improvements in patient outcomes, service quality and patient experience.
You’ll also provide expert change management support, engaging and influencing executives, clinicians, consumers and other stakeholders, to build alignment, drive accountability and achieve meaningful outcomes. As a people leader, the position promotes a positive, patient-centred culture aligned with the organisation's mission and values while supporting teams to deliver measurable improvements in patient experience and organisational performance.
This is a permanent part-time, 4-day per week position.
Who we’re looking for
This role is ideal for an experienced patient experience, consumer engagement, quality improvement or healthcare transformation professional who can operate strategically while translating patient and consumer insights into meaningful organisational change. You will be a confident leader and influencer, comfortable working with executives, clinicians and frontline teams to build momentum and deliver measurable outcomes.
Experience in healthcare is highly valued, particularly in patient experience, consumer engagement, quality improvement or organisational change.
You’ll have:
- Demonstrated experience leading patient experience, consumer engagement, quality improvement or transformation initiatives
- Proven ability to develop and implement strategies that deliver measurable outcomes
- Strong leadership, influencing and stakeholder engagement skills
- Exceptional communication and presentation skills, with the ability to translate data and insights into clear recommendations
- Demonstrated experience leading change and delivering sustainable organisational improvement
- Strong analytical and strategic thinking skills
- Proven ability to lead projects, build capability and foster collaborative relationships
- Resilience, sound judgement, flexibility and adaptability
- Commitment to continuous improvement and patient-centred care.
About Us
Adventist HealthCare Limited (AHCL) operates several businesses including Sydney Adventist Hospital (fondly known as the San), San Day Surgery Hornsby, San Radiology & Nuclear Medicine and Sydney Adventist Hospital Pharmacy. The San is NSW’s largest private hospital which was founded in 1903. We are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care. As a not-for-profit, we continually reinvest in cutting-edge technology and facilities, providing exceptional outcomes for our dedicated team of 2500+ employees, 1400 Accredited Medical Officers, 300 volunteers and the community we serve.
What to expect
Successful candidates will be required to complete a range of pre-employment checks and assessments. These vary and could include professional references, functional questionnaire, a national police check, working with children check, vaccination evidence, among others.
How to apply
If you see yourself in this role, then we’d love to hear from you. Simply click on the ‘Apply’ button and we’ll keep you up to date on how your application is progressing.
Applications close 24 August. Applications will be reviewed as they are received and progressed to interview and appointed if deemed suitable. Therefore, we encourage you to Apply Now to avoid disappointment.
If you would like to know more, then please feel free to contact our Talent Acquisition Partner, Olivia Jacobs on careers@sah.org.au. Please note that no applications via email will be accepted.
