About The Role
At Kinetic IT, we partner closely with our customers to build trusted, long-term relationships and deliver high-impact, outcome-driven services in a rapidly evolving market.
As the Service Director, you will take end-to-end accountability for service delivery, ensuring strong operational, financial, and customer outcomes. You will lead high performing teams, manage complex contractual environments, drive continuous improvement, innovation and renewal positioning.
Responsibilities will include:
- Lead end‑to‑end delivery of contracted services, ensuring strong operational and commercial performance.
- Commercial acumen, including profitability ownership and risk management.
- Plan and prioritise service activities in line with customer and business strategy.
- Build trusted customer relationships, drive high service satisfaction and be a key partner to senior stakeholders.
- Drive continuous improvement, innovation, and connection across the business and with industry.
- Lead, develop, and engage high performing teams supporting growth.
What you’ll bring to the table:
- Enterprise scale managed services delivery, with accountability for performance and outcomes.
- Commercial acumen, including profitability ownership, financial management and risk control.
- Ability to build and maintain trusted customer relationships across senior stakeholders.
- Experience driving service improvement and transformation.
- Demonstrated leadership of large, multi-disciplinary teams, with a focus on engagement and capability growth.
- Experience operating in complex contractual environments, ensuring delivery against agreed obligations.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
- Other Perks - Access to our employee discounts platform, discounted gym membership and more.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.
