About The Role

At Kinetic IT, we are focused on building genuine, long-term partnerships with our customers and delivering high impact, results focused services in complex enterprise environments. We are seeking an experienced Service Director to lead a large, strategic enterprise customer account, based in Canberra.

This is a high-profile leadership role where you will be accountable for service delivery, commercial obligations, financial performance and growth across a significant customer environment. You will be responsible for leading contracted services, managing commercial commitments and financial performance, strengthening senior customer relationships, and ensuring exceptional service outcomes.

Responsibilities will include:

• Provide strategic leadership across contracted and project-based services.
• Strengthen senior customer relationships and maintain trusted partnerships.
• Lead commercial governance, profitability and financial performance.
• Manage contractual obligations and operational and commercial risk.
• Navigate complex stakeholder environments, governance and escalations with confidence.
• Identify opportunities for account growth, innovation and service expansion.
• Collaborate with leaders and subject matter experts across other accounts and business functions.
• Champion company values, quality, safety, security and compliance requirements.

What you’ll bring to the table:

• Proven experience leading IT service delivery across a complex enterprise account within an MSP, outsourcing or enterprise services environment.
• Strong commercial, financial and contractual management capability
• Experience managing senior customer, procurement and commercial relationships
• Ability to navigate complex stakeholder environments, commercial negotiations and escalations.
• A customer focused mindset, balanced with commercial discipline and growth orientation.
• A collaborative leadership style that connects teams, customers and strategic partners
• Australian Citizenship with an AGSVA Security Clearance is required.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.