Privacy Collection Statement

Protecting your privacy
Baptistcare is committed to protecting your privacy and to ensuring we can provide you with the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles. This Privacy Collection Statement should be read in conjunction with our published Privacy Policy which contains more information on how we protect your privacy, including the way in which we may collect, use and disclose your information. A copy of our Privacy Policy is available on our website and at our facilities and offices. We will provide a copy of the Policy to you when you are admitted to a facility or before we start providing services to you.
 
Collection of information
We collect personal information about you directly from you or your legal representative. We will only collect information for a purpose that relates directly to our functions and activities
as a provider of residential aged care services, community services and home services. We
understand that you may not want to provide information to us. The information we request
of you is relevant to providing you with the care and services you need. If you choose not to
provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.
 
Use and disclosure
We will use and disclose your personal information only for the purpose for which it was collected or for any other purpose that is otherwise directly related to our functions or activities as a service and care provider or otherwise permitted at law.

Access and correction of information
Our Privacy Policy also contains information on how you may access the personal information
we hold about you and how you can seek to have your personal information corrected.

How to contact us
If you have any questions in relation to privacy or how we manage your personal information, please contact us on 9282 8600. Alternatively, please e-mail us at: admin@baptistcare.com.au

Making a complaint
If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint. The complaint may be made to Baptistcare as above, or to any of the entities indicated in our Privacy Policy.