Title: DMV Administrative Specialist- Pos. # 04783 (CSMA)

State Role Title: Prog Admin Specialist I

Hiring Range: Commensurate up to $55,000

Pay Band: 4

Agency: Department of Motor Vehicles

Location: CSM FULL SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

DMV EMPLOYEE ONLY!

DMV is seeking to hire an individual to serve as the Administrative Specialist for CSMA administration.

The purpose of this position is to provide administrative and business support functions (i.e., analyze and interpret data, track costs, develop reports, contribute to team efforts, order supplies and maintain inventory, enhance office efficiencies, answer questions, problem solve, prepare correspondence, maintain recordkeeping, etc.) for the Customer Service Management Administration (CSMA) staff. In addition, the program specialist may also serve as the primary program source between DMV and external partners, respond to inquiries such as elevated review and Commissioner buck slips.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

- Knowledge of administrative policies and procedures, operations, and programs.
-Working knowledge of PCs, Microsoft Office Products, and databases.
-Strong customer service skills, communication skills, administrative writing skills, grammar skills, keyboarding skills, and problem solving skills.
-Proven ability to independently perform complex administrative and leadership responsibilities.
-Proven ability to manage office processes and procedures.
-Demonstrated ability to work cooperatively with others in a team environment and to work effectively under pressure.
- Knowledge of program management processes and methodologies.
- Knowledge of statistical analysis, data collection techniques, and program evaluation.
- Knowledge of the legislative process and ability to determine how new legislation will impact work processes.
- Ability to develop and implement procedures, guidance, analyses, and recommendations.
- Ability to manage and deliver on stakeholder expectations and lead teams to work toward a common goal.
- Ability to be resourceful, work independently, negotiate, problem-solve, gain stakeholder buy-in, and develop key relationships.

Additional Considerations

- Bachelor's degree in business or related field preferred.
- Experience in progressive administrative management, including planning and directing multiple programs, services, and operations.
- Experience in program management, program evaluation, data analysis, and the implementation of legislative changes.
- Experience working with legislative groups and stakeholders a plus.
- Equivalent training and work experience combined with some college may substitute for a degree.
- Experience working in an administrative and/or leadership position is a plus.
- Report writing, data analysis, supply inventory, and purchasing experience desired.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.