Title: Licensing Specialist
State Role Title: Admin and Office Spec III
Hiring Range: $42,850,000 - $49,500
Pay Band: 3
Agency: Dept of Prof & Occup Reg
Location: DPOR Main Office
Agency Website: www.dpor.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
The Department of Professional and Occupational Regulation (DPOR) is on mission to provide the best customer experience possible as we build Virginia’s workforce helping qualified people of all backgrounds start businesses and work in their chosen fields. As a Licensing Specialist, you will play a key role in Virginia’s economic vitality. The Licensing Specialist processes applications and changes for licensure/certification from businesses and individuals for the regulatory boards assigned to each section. This position provides telephone coverage and provides thorough and accurate information related to the statutes, regulations, policies, and procedures for the boards with which assigned.
In this position, you will serve as Licensing Specialists for Board sections, i.e. Contractors, Real Estate, Barbers and Cosmetology, Architects, Engineers, Land Surveyors, Asbestos, Lead, Home Improvement, Wastewater Operators, Community Interest Communities, etc. While the immediate need is for a Licensing Specialist in our Barbers and Cosmetology, Hearing Aid Specialists and Opticians section, this posting may be used to fill Licensing Specialist vacancies in other sections should the need arise within 90 days of the close date.
***May be used to fill multiple vacancies.***
Working for the State affords you many benefits, and here are just a few:
• Affordable and comprehensive health benefits,
• 13 paid state holidays.
• Time off to volunteer as well as vacation, sick and personal leave.
• Participation in the VRS retirement system.
• Free onsite parking (DPOR).
And DPOR offers tuition reimbursement after a period of employment!
As part of The Department of Professional and Occupational Regulation (DPOR), you will play a critical role in the economic vitality of Virginia by helping qualified people start businesses and work in their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor and are responsible for regulating certain professions and occupations, ranging from architects and contractors to cosmetologists and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state law and regulations.
TELEWORK OPTIONS: Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency requires the incumbent to be in the position for 120 days before a specific telework schedule may be submitted for consideration.
Minimum Qualifications
• Ability to follow verbal and written directions.
• Ability to actively listen.
• Ability to learn and continuously reference new information.
• Ability to gather and evaluate information to determine solutions and answer questions.
• Ability to analyze and compare information, draw conclusions, exercise discretion, and sound independent judgment, in eligibility determinations, strong interpersonal, and grammatically correct communication skills- oral and written.
• Ability to use decision making skills to identify, organize, prioritize, and execute tasks within expected time frame.
• Ability to work as a team member with limited supervision while handling multiple tasks.
• Exceptional customer service skills.
Additional Considerations
• Proficiency in the use of computer software applications.
• Experience with preparation of written correspondence.
• Experience with Microsoft Excel and data entry preferred.
• Experience in a regulatory environment preferred.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.
LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.
ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.
ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.
BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.
LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.
Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.
DPOR is an Equal Opportunity Employer.
Contact Information
Name: Human Resources
Phone: 804-367-8500
Email: HR@dpor.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.