Title: Multimedia and Training Specialist
State Role Title: PR & Mktg Spec III
Hiring Range: Commensurate with Experience
Pay Band: 4
Agency: Department of Taxation
Location: Main Street Center
Agency Website: https://www.tax.virginia.gov/work-with-us
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Taxation (Virginia Tax) is seeking a creative, highly skilled Multimedia and Training Specialist to design, develop, and deliver engaging digital content that supports employee learning and agency communications. As a key member of the Communications and Training team, this role serves as a multimedia subject matter expert and provides full-cycle support for training and communications initiatives across—and occasionally beyond—the agency.
In this role, you will produce high‑quality videos, graphics, animations, and e-learning modules; collaborate with subject matter experts (SMEs) and project teams; and ensure all training materials reflect Virginia Tax’s mission, brand standards, and accessibility requirements.
Key Responsibilities Include:
Designing multimedia products and instructional resources using tools such as Articulate 360, Adobe Creative Cloud, and Vyond.
Creating and publishing on-the-job support tools and employee learning resources through the Commonwealth of Virginia Learning Center (COVLC), SharePoint Online, and web platforms.
Developing interactive e-learning modules, graphics, and video content to support training initiatives.
Serving as a multimedia and instructional design consultant on agency projects and cross-functional teams.
Translating complex information into clear visuals, narratives, and learning experiences.
Ensuring all multimedia content adheres to accessibility standards (WCAG, Section 508), agency brand guidelines, and integrated communications and training plans.
Troubleshooting issues related to audio, video, LMS uploads, and other digital assets.
This position is located in Richmond, Virginia.
This position is eligible for a hybrid telework schedule once fully trained.
The anticipated hiring salary is commensurate with experience, up to $68,000.
As a member of the Virginia Tax team, you can expect additional benefits such as:
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, promotes opportunities for growth within a stable environment, and supports a healthy work-life balance.
What we do matters. So do you.
Minimum Qualifications
Professional experience in multimedia production or digital content creation
Professional experience with training, to include assessment, design, development, implementation and evaluation
Professional experience with authoring tools such as Articulate, Vyond, Camtasia, Adobe Captivate, and Adobe Creative Cloud (Premiere, Photoshop)
Understanding of how to align training and multimedia deliverables with organizational brand standards and company-wide communication and training plans
Strong written and verbal communication skills
Familiarity with accessibility standards including WCAG, Section 508, captioning, alt-text, and inclusive design
Additional Considerations
Extensive/advanced knowledge, skills and abilities in areas of training, education, multimedia, marketing, and/or public relations
Knowledge of Learning Management System (LMS) platforms and experience deploying training resources
Advanced knowledge, skills, and abilities in areas such as instructional design principles, adult learning theory, training methodologies, and curriculum development
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules, and regulations.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. Selected candidates require a valid Driver’s License.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is unable to provide sponsorship for this position now or in the future. Applicants must have permanent authorization to work in the United States without the need for sponsorship now or in the future.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.
Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at 804.786.3610.
Virginia Tax participates in E-Verify.
Consideration for an interview is based solely on the information within the application and/or resume.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800.552.5019, or DBVI at 800.622.2155.
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone: 804.786.3608
Email: hroffice@tax.virginia.gov