Title: Visitor Services Shift Supervisor

State Role Title: PR & Mktg Spec I

Hiring Range: $15.91 per hour

Pay Band: 2

Agency: Virginia Museum of Fine Arts

Location: MAIN MUSEUM

Agency Website: www.vmfa.museum

Recruitment Type: Agency Employee Only - A

*This posting is only open to current employees of the Virginia Museum of Fine Arts.**

**This is a non-exempt, hourly position without benefits, eligible to work up to 1,490 hours annually (May 1 – April 30).**

Job Duties

The Virginia Museum of Fine Arts (VMFA) is seeking a reliable, experienced individual to join the Visitor Services Department as a Visitor Services Shift Supervisor.

The Visitor Services Shift Supervisor serves as a leader on the Visitor Services team and is responsible for overseeing shifts in the absence of a manager. This position fulfills all duties at the Visitor Services and Membership Desk including selling tickets and memberships in person and over the phone; answering inquiries in person, over the phone and via email; and general customer service; plus additional supervisory duties:

• Complete shift opening and closing procedures and reports
• Assist with training new staff
• Assist with any customer service issues and identify areas where customer service can be improved
• Create and distribute the weekly events calendar
• Troubleshoot system issues at Visitor Services and the Parking Deck
• Assure that VS handbook, phone lists and informational materials are up to date
• Review event sheets and update staff as needed

Minimum Qualifications

• Experience in point of sale systems, including daily sales reconciliation.
• Considerable knowledge of the principles and practices of customer service.
• Prior experience as a team lead or supervisor, preferably in a museum, hospitality, or retail environment.
• Ability to handle a wide range of customer service issues and work courteously with museum staff and the general public.
• Outstanding interpersonal and oral communication skills and the ability to resolve problems in a timely manner. Demonstrated ability to communicate tactfully with a diverse population; and to gather information and write factual reports.
• Ability to work effectively in both fast-paced and slow-paced environments
• Ability to communicate with the public in person, by telephone, and by email; to use a computer with mouse and keyboard; to do moderate lifting (under 10 lbs); to stand or sit at a workstation; and to traverse the museum and parking deck, with reasonable accommodations.

Additional Considerations

Selected candidates must pass a criminal history background check.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Please provide three (3) references. Provide full name, phone number and email address. References may be entered into the reference section of the application; or they may be included with the resume or cover letter. Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge, skills, and abilities, especially qualifications relevant to the position for which you are applying.

For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

Selected candidates must pass a criminal history background check.

The Virginia Museum of Fine Arts is an Equal Opportunity Employer and a Virginia Values Veterans (V3) certified organization.

E-Verify Notice: Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization. After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

Contact Information

Name: Human Resource Services

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: recruitment@vmfa.museum for recruitment-related questions.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.