Title: Financial Aid Coordinator

Department: Financial Aid

Classification:  2m – hybrid mobile

Pay Rate: $46,580-$57,480/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Position Summary: The overall purpose of this position is to ensure accurate administration and management of financial aid programs in compliance with federal, state and institutional regulations. The position is accountable for timely execution of federal, state and institutional funding for student and institutional budget and is responsible to independently provide up-to-date subject matter expertise on federal student aid programs including Return to Title IV, Federal Student Loans, Parent Plus Loans, Alternative Loans, Federal and Instructional Work-study and the Student Aid Application (FAFSA) Data Verification Program to internal and external stakeholders in support of PSCC enrollment objectives and mission.

Essential Functions:

40% Administer Federal and State Student Aid programs, including but not limited to FAFSA applications; perform verification of all verifiable data elements of the FAFSA application; review FAFSA and student documents to resolve conflicting information; enter corrections to FAFSA through FAA and/or Banner; review keyed corrections thru Banner to ensure that all corrections have been made correctly; process federal student aid awards including but not limited to Federal Pell Grant, FSEOG, Federal Work Study and Federal Student Loans. Administer alternative loan program. Determine eligibility for State aid programs including but not limited to Tennessee Education Lottery Scholarships, (Hope, TN Promise, TN Reconnect,) and TSAA Tennessee Grants. Process timely certification files via FAST; Review and work eligibility reports; calculate, post, verify and reconcile awards. Process returns to Title IV aid related to post withdrawal disbursements, Pell Overpayments and returns of previously awarded Federal Student Aid per federally established guidelines. Notify students of any changes to their federal and/or State Aid eligibility during the term that result in adjustments to their PSCC student account.

15% Work with Common Origination Disbursement (COD), National Student Loan Data System (NSLDS), various loan lenders, and other applicable parties to resolve problems including student loan default, bankruptcies, SAR C codes, Fresh Start Loan Program. Assist the director/manager to review, analyze, interpret, and troubleshoot system COD extract and import reports to discern errors, identify problem with Pell and loans, and take the appropriate action to correct them. 

10% Monitor student continued eligibility based on aid retention requirement and administer appeals processes. Review satisfactory academic progress standards to determine continued eligibility for student aid. Review bench marks and enrollment requirements for continuation of eligibility for state aid programs. Facilitate and/or serve on appeal committee for SAP appeals and IRP for state aid appeals.

10% Review various reports to address issues related to student aid including but not limited to credit hour mismatch, over-award, multiple reporting, transfer monitoring, and reconciliation for Pell and loans.

5% Remain current on all Federal, State and Institutional regulations and procedures; staying abreast of Federal, State and Institutional policies, rules and regulations pertaining to financial aid programs.

5% Provide support to site campuses as needed. Utilize a holistic student focused approach to counsel, inform, and process student situations in person, virtually, and by phone, offering excellent customer service. Conduct events such as high school FAFSA nights, Financial Aid Days and Welcome day events.

5% Participate in on-going training/professional development in the following areas: financial aid, start strong center, admissions, registration, advising, and customer service.

5% Administer student scholarships. Accurately and timely post scholarships following institutional, state and federal guidelines.

5% Other duties as assigned to support PSCC Financial aid office, Admissions, start strong center, and/or any of the PSCC campuses to fulfill the strategic priorities and mission of the College.

Job Requirements:

• Bachelor’s Degree with a minimum of 3 years of Customer Service experience with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint with at least 2 of those years in higher education (financial aid experience preferred), or:
• Associates’ Degree with a minimum of 5 years of Customer Service experience with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint with at least 4 of those years in higher education (financial aid experience preferred), or:
• High school diploma with a minimum of 7 years of Customer Service experience with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint with at least 6 of those years in higher education (financial aid experience preferred), and at least 2 NASFAA credentials or FAAC certification.
• Prior Admissions or Advising experience would be a plus.

Part-time work experience is calculated at 50% credit of full-time work experience.

The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College.   

Skills/Abilities:

• Excellent oral and written communication skills. Ability to write clearly and concisely using effectual writing skills.
• Knowledgeable in a variety of financial aid programs such as but not limited to Pell, Loans, Satisfactory Academic Progress, CPoS, R2T4’s, Verification processing, HOPE, TNPromise, and/or TNReconnect as this position assists in the coordination of many different programs.
• Ability to analyze and interpret data and make independent decisions.
• Proficient with the Banner Student Information System, BDMS, DegreeWorks, ARGOS Reporting, COD, NSLDS, FAST, Studentaid.ed.gov, Studentloans.gov, and TNReconnect.gov.
• Able to engage in the college’s mission and values.

Physical Demands: 

• Remain stationary for long periods of time.
• Must be able to communicate in person and via phone with students, parents, and colleagues.
• Some moving about a traditional office space and traveling through and around campuses for short periods, ability travel to and from site campuses if needed.
• Much of the work is now on-line and computer based, therefore requiring vision acuity and keyboarding skills.
• Work is performed under a high level of stress to meet deadlines and handle high customer interactions. 
• Multitasking is required. 

Hazards: Back and neck strain from long hours sitting at desk, carpal tunnel injuries from computer keyboard work, and vision strain from computer lighting. Anxiety/stress related fatigue in and after semester peak deadlines.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA 
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. 

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