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About the Position:
The Transportation Programs Manager oversees all aspects of transportation programs under the general direction of the Director of Parking & Transportation. The position acts as the day-to-day Contract Administrator for shuttle services and serves as the point person for all transportation demand management (TDM) programs, including shared scooters, bicycles, and ridesharing. Additionally, the position provides customer service, office management and administrative assistance to the Office of Parking & Transportation assisting other staff as requested.
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Responsibilities:
- Proposes new transportation (TDM) initiatives, develops, supervises, monitors, evaluates, and manages all transportation programs and services, including registration, marketing, program development, budget development, administration, and reconciliation of employee and student commuter programs;
- Monitors the transportation industry for new initiatives in alternative transportation, new procedures and processes and proposes initiatives to department;
- Identifies and works with relevant departments, Facilities Planning, Auxiliary Services & Operations and University Sustainability, to develop transportation programs that will enhance mobility and access to campus;
- Develops marketing programs for current and new transportation initiatives, including budget development, tracking of marketing programs and their outcomes;
- Oversees the Commuter Choice, Bike Commuter Choice, shared bike/scooter, and MasonCommutes.com ridesharing programs, responds to any concerns or complaints by staff and resolves as needed;
- Coordinates and maintains the Commuter Choice program reimbursements and other financial incentives;
- Maintains current advisory committee member list, schedules meetings, creates agendas and maintains all minutes of meetings per University standards;
- Interviews, selects, and recommends prospective employees for assignment. Provides training, supervises, and evaluates employee performance;
- Assists the director in gathering data for reports and other tasks as assigned;
- Participates in or manages the development, preparation, and issuance of policies or changes to policies and procedures;
- Recommends amount and type of equipment, and/or staff power requirements needed to provide adequate services;
- Represents the department and George Mason in regional transit planning efforts;
- Helps coordinate transportation safety related programs in conjunction with campus partners;
- Serves as the day-to-day Contract Administrator for shuttle services, carsharing, fleet bike maintenance provider, bikeshare contract, and ridesharing provider ensuring compliance with contract terms;
- Coordinates and oversees daily operations of university shuttle programs, vanpools, carpools, and active transportation programs (e.g. shared bikes and scooters, abandoned bikes, bike counts, and Rick Holt Active Transportation Advocate Award);
- Oversees the administration of the service contracts and transportation programs;
- Maintains accurate list of contract terms ensuring compliance by University and contractor;
- Creates draft RFP’s and other documents pertinent to the administration of the contracts;
- Prepares customer facing semester shuttle schedules and holiday/break schedules; coordinate with shuttle provider to ensure accuracy to shuttle bus logs;
- Coordinates regional break transportation via shuttle (e.g. Thanksgiving, Spring Break);
- Manages the Bike Commuter Choice Program and reconciles on a quarterly basis;
- Assists in the coordination of shuttle transportation for University events (e.g. orientations, Preamble);
- Responds to and resolves transportation-related complaints;
- Plans and markets events (e.g. Bike to Mason Day, Winter Bike to Mason Day) and classes (e.g. Bicycle Commuting 101, Learn to Ride);
- Maintains scooter facilities (i.e. shared use corrals) on the Fairfax campus;
- Prepares award applications (e.g. Bike Friendly University, Best Workplace for Commuters);
- Assists with transportation website update;
- Conducts surveys to determine service satisfaction and needs;
- Tracks and analyzes shuttle ridership and other transportation data and suggests any modifications;
- Performs financial reconciliation and approval of shuttle and transportation related invoices;
- Responsible for budget development of transportation programs;
- Represents Director of Parking & Transportation when needed on various committees and meetings;
- Helps supervise several (3-10) student or wage assistants;
- Assists Director and other staff with scheduling, handling basic inquiries for Office of Parking & Transportation from University faculty, staff, administration, students, parents, or the general public;
- Responds to calls, email, and visitors ensuring that accurate information about any Parking & Transportation programs is provided;
- Provides back-up general office support to members of the Parking & Transportation Department which could include processing of invoices, submitting supply order requests, front desk support and general office assignments such as filing and invoice processing, etc.;
- Participates in directing traffic (commencements, high school graduations), tabling, or other Parking and Transportation Administration events;
- Creates letters, spreadsheets, PowerPoint presentations, charts, etc. as requested;
- Schedules meetings for department staff, ensuring meeting location and any services such as a/v, food, are ordered;
- Attends transportation related meetings as necessary; and
- Interfaces with Auxiliary Services & Operations, Facilities, or related departments on projects as assigned.
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Required Qualifications:
- An associate's degree and/or equivalent training and administrative work experience in a related field involving study, analysis, and evaluation leading to the development or improvement of transportation policies, procedures, practices, or programs;
- Demonstrated experience in day-to-day administration of programs, preferably in parking and transportation;
- Experience with supervising staff and student employees or interns;
- Experience in customer service and general office support;
- Mid-level experience with conducting surveys;
- Ability to create marketing plans for new transportation initiatives and marketing the use of current programs, working in collaboration with the Auxiliary Services & Operations (ASO) Communications team and on their own;
- Ability to track and analyze program performance data for shuttle service, carpooling, vanpooling, Commuter Choice, and other contracted services;
- Ability to work with regional jurisdictions and cities to improve mobility to Mason and provide ongoing feedback for regional transportation plans;
- Demonstrated administrative work proficiency in day-to-day administration of programs, preferably in parking and transportation;
- Must be proficient in MS Office Suite (Word, Excel, PowerPoint). Experience with Canva and Adobe In-Design preferred;
- Must be a team player, assisting other department staff in their work as needed;
- Demonstrated ability to establish and maintain working relationships with campus community and transportation vendors and agencies providing service to campus;
- Able to compile, write, and present professional level reports and presentations;
- Demonstrated ability to interpret and explain governmental regulations; and
- Knowledge of grants application to apply for University grants to support TDM programs.
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