Salary/Position Classification

• 15.00 hourly, Non-Exempt (Eligible for overtime)
• 10-20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

• Provide one-on-one technology assistance by phone, over Zoom/Teams, and in person as needed
• Assist full-time TTADA staff with creating and responding to support tickets
• Review and update existing resources including knowledgebase articles, tutorials, and other documentation
• Assist customers with audio and video recordings in TTaDA digital media studio
• Assist with captioning video files and creating accessible content as needed
• Maintain a high level of professional competency
• Deal with sensitive situations and information in a confidential manner
• Other duties assigned

Required Competencies

• • Excellent oral and written communication skills
  • Excellent customer service skills and interpersonal skills

Minimum Requirements

• • Well-developed computer skills, including multimedia experience
  • Customer Service experience
  • Experience with Microsoft applications
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• • Teaching, tutoring experience, and/or training experience
  • Experience writing documentation
  • Experience with Blackboard Ultra, YuJa, Zoom, Teams, Adobe Creative Cloud and/or Camtasia

To Apply

For full consideration, applications must be received by the closing date and include the following materials:
•

Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.

Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.