Title: Business Process Manager
Position Type: Professional Tech Full time
College: Front Range Community College
Division: Finance and Administration
Department: FRCC Business Process Office
Campus: Westminster Campus
Location: Westminster
Salary Range: $87,000 - $91,350 annually
With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day.
Reporting to the VP of Finance and Administration, you will provide leadership for the College’s business process improvement and project management efforts, advancing operational efficiency, standardization, automation, and continuous improvement across the institution. You will partner with leadership, faculty, staff, and Information Technology to identify and prioritize opportunities, analyze and redesign business processes, and implement sustainable solutions that improve service delivery and organizational effectiveness. You will lead stakeholder engagement, change management, process governance, and project teams while establishing consistent methodologies, documentation standards, and governance practices. You will evaluate processes and technology solutions, support workflow automation and implementation, and use data, performance measures, and reporting to assess outcomes and inform strategic recommendations. You will build organizational capacity by providing consultation, coaching, training, and resources that promote a culture of collaboration, accountability, innovation, and continuous improvement.
This position does provide the opportunity to work remotely occasionally (up to two days a week) but does require a strong on campus presence and requires travel to all three FRCC campuses as needed.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
Duties & Responsibilities:
Business Project Management Office (BPMO) Leadership
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Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
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Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.
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Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
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Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.
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Lead stakeholder engagement and change management activities associated with process redesign initiatives, including process discovery, business analysis, and requirements gathering and documentation.
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Facilitate meetings, workshops, and stakeholder sessions using continuous improvement methodologies such as Lean, Six Sigma, Business Process Management (BPM), Kaizen, Theory of Constraints, and apply Agile methodology to improve team effectiveness.
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Facilitate communication, training, and adoption strategies for new processes, including initial training for end users and departments on new or updated forms and workflow solutions.
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Build organizational knowledge and capacity around process improvement principles and provide coaching and consultation to departments regarding workflow design, process improvement, and operational effectiveness.
Automation and Technology Integration
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Support implementation, testing, deployment, and adoption of automated workflows and business solutions.
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Ensure process designs consider data governance, accessibility, security, and compliance requirements.
Process Governance and Standardization
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In collaboration with the Manager, IT Enterprise Governance and Business Process Management Office, lead the identification, assessment, mapping, analysis, and documentation of institutional business processes and workflows.
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Develop and maintain a centralized repository of institutional process documentation, including process maps, workflow diagrams, standard operating procedures, and related materials.
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Develop and maintain standards, templates, methodologies, and best practices for business process documentation and workflow design.
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Establish governance structures for institutional forms, workflows, approvals, and process ownership that promote consistent process design and documentation practices across departments and campuses.
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Ensure business processes align with college policies, procedures, accreditation requirements, compliance obligations, and system-level standards.
Data Analysis and Reporting
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Conduct current-state and future-state process analyses to identify opportunities for efficiency, standardization, automation, risk reduction, enhanced customer service, and performance outcomes.
Process Improvement Expertise
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Leads the assessment, design, documentation, and continuous improvement of business processes across the institution.
Project & Change Management
Analytical & Problem-Solving Skills
Collaboration & Relationship Building
Technology & Process Automation Awareness
Adaptability & Continuous Learning
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Bachelor’s degree in Business Administration, Operations Management, or a related field or a combination of professional work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the bachelor's degree.
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Three years of professional experience in process improvement, business analysis, operational excellence, project management, organizational effectiveness, or related areas.
The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.
Position will remain open until filled with a priority deadline of October 7th.
This posting may be used to fill multiple or similar positions.
In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.
The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.
Additional Information/Benefits:
Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.
Welcoming. Respectful. Inclusive. Together, we are FRCC.