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Customer Value Specialist

Job No: 655322

Toowoomba

Flexible Part Time, Permanent Full Time

Call Centre, Insurance

A 3


  • 22nd of March start date
  • Flexible part time & full time positions available - minimum of 20 hours per week
  • Toowoomba location

Are you customer focused and looking for more than a casual retail/hospitality role?  We are offering a first step into financial services with permanent roles at Suncorp, with guaranteed hours along with the option to select your own additional hours in line with customer demand.

Your role as a Customer Value Specialist is to provide an exceptional and seamless customer experience. Taking inbound sales and service calls you will be speaking with potential new and existing customers, providing information on our insurance products and identifying how else we can go above and beyond to meet our customer’s needs.  

To be successful you will have

  • The ability to connect with customers, lead great conversations and provide the right solutions.
  • Experience in customer focussed role (Sales experience is preferred, however not essential)
  • Potential to work towards achievable customer sales and service targets
  • Computer literacy, navigation skills and capable of using information from several sources to solve customer enquiries
  • Due to the current Covid-19 restrictions, you will be at times be required to work from home. You must have the following: phone line, internet, computer or laptop, quite area with privacy, a desk and office chair

What’s on offer

  • Bonuses and incentives based on performance against targets
  • A range of attractive benefits including discounts of up to 25% on Suncorp Group products.
  • A supportive and diverse culture, focussed on the well-being of our people

Hours & Training

  • 7 weeks full time training.  Training hours are Monday-Friday 8.30-4.30pm 
  • We currently have the below shift options available:

Full time option 1: Monday - Friday                     Start Window 7am-10am
Full time option 2: Sat, Tues, Wed, Thurs, Fri       Start Window 7am-10am
Part time option 1: Monday - Friday                    Start Window 2pm-5pm (25 hours)
Part time option 2: Sat, Mon, tues, Wed              Start Window 7am-10am (20 hours)

If this sounds like the opportunity you have been looking for, please apply online today. For further information regarding this position please contact our sourcing partner Hays Talent Solutions on 02 8226 9659

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Apply now

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Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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