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CTP Technical Quality Assurance Advisor

Job No: 655333

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time


Pay Band 4

  • Permanent role
  • A great opportunity to utilise your CTP and QA experience to make a real difference
  • Work with a diverse and friendly team in a flexible capacity
  • Enjoy true career development
  • Brisbane or Sydney CBD location

The purpose of this valuable role is to provide qualitative insights into the operation of our CTP portfolios in order to drive continuous improvement and ensure compliance with core regulatory obligations. The quality assurance programs also act as key internal controls designed to ensure compliance with regulatory requirements, licence conditions, respective State-based legislation and internal process/procedures.

Key Responsibilities include:

  • Conduct quality assurance reviews for CTP portfolios that focus on pricing adequacy, compliance and contribute to the achievement of strategic business objectives relating to profitable growth
  • Utilise the result of QA reviews and perform different levels of root cause analysis to identify performance gaps, key business risks and emerging trends
  • Actively provide constructive feedback, professional advice and business insight to Business Representatives and Leadership team within Statutory Classes through co-ordinating different business discussion e.g. calibration sessions, root cause analysis meeting, business insight presentations, etc
  • Increase awareness of the cost and consequence of technical decisions by providing objective input and recommendations when escalating trends and areas requiring improvement
  • Follow up and monitor implementation of agreed action plans from the QA reviews and root cause analysis
  • Provide technical expertise and feedback to support ongoing quality decisions and outcomes.

Skills & Experience:

  • 3-5 years CTP technical experience (Portfolio or Claims) – Desired
  • 3+ years QA experience – Preferable
  • Advanced knowledge of CTP portfolio or claims and QA processes;
  • Communication Skills – ability to convey and explain information, coherently and confidently both verbally and in writing
  • Customer experience-focused – committed to delivering a quality, differentiated experience to all customers


Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time

If this role sounds like the challenge you have been looking for please submit an application online today or for more information contact

Apply now

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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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