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Senior Claims Officer - Injury Liability

Job No: 660108

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time


Pay Band 5

  • Work on complex Product & Public Liability claims
  • Flexible work environment
  • Brisbane or Sydney location

The Role:

The Personal Injury Claims business currently has an exciting opportunity for an experienced Claims Management professional to join the Brisbane CBD team as a Senior Claims Officer – Specialty Claims.

Based in Brisbane or Sydney, in your new role you will be responsible for managing a range of public and products liability personal injury claims from across Australia. 

Key responsibilities:

  • Assess and determine policy coverage and liability
  • Obtain and review medical, financial and investigative to assist in the accurate assessment of the value of each individual claim
  • Contribute a high level of technical skills and knowledge in the negotiation and settlement of claims
  • Negotiate claims settlements with claimants direct or their solicitors in line with legislative, regulatory and procedural guidelines
  • Ensure legislative compliance timeframes are met in conjunction
  • Utilise and collaborate with relevant internal specialists to discuss and action plan file direction
  • Mentor and coach junior members of the team

Required qualifications/experience:

  • Tertiary qualifications in either Business, Legal, or Finance areas - desirable
  • Strong knowledge of and experience in managing public and product liability injury claims
  • Outstanding attention to detail and the ability to thrive under pressure
  • Exemplary written and verbal communication skills

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.  We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
  • Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
  • Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
  • Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
  • Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

Apply now

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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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