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Customer Service Specialist

Job No: 660518

Brisbane - Inner Suburbs & CBD

Permanent Full Time

Call Centre, Insurance, Contact Centre

A 4

Motoring Enthusiast Sales & Service Consultants

Shannons is the leading insurer of cars and motor bikes for enthusiasts and we are continuing to grow our business. If you are you passionate about motoring, we are looking for multiple enthusiasts who are excited about the idea of speaking to our customers on all things motoring.

You will be joining an exciting and growing team where you can kick start and develop your career, whilst talking about what you love. This opportunity within our brand new, fully renovated office is the perfect role for someone who would love to turn their passion, into a job!

Key responsibilities

  • Take incoming calls from new and existing Shannons customers in relation to their car insurance policies or enquiries.
  • Share your passion for cars as well as maximising sales opportunities for the Shannons brand
  • Work alongside motoring enthusiasts and attend multiple motoring events per year as a Shannons team member
  • Opportunity to be a part of Shannons Auction events
  • Be rewarded with the Benefits + bonus + superannuation Shannons has to offer

Skills & Experience

  • A demonstrated passion for motoring is essential
  • Insurance experience it is not essential, as we will fully train the right person
  • Previous experience within high volume sales and/or call centres in a customer service environment is beneficial
  • A drive to achieve sales targets
  • The desire to be a key member of an energetic and committed team, that is passionate about motoring

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.

Hours, Location & Training

  • We are located in Brisbane at our brand-new purpose-built facility in Eagle Farm with free onsite parking available
  • These roles are full time however, we are happy to consider part time between 20-37.5 hours per week
  • Ideally your shift would include a permanent Saturday shift and you will receive 100% loading after 12pm for this shift
  • Training will be conducted onsite full time for 6 weeks


  • 100% loading on all Saturday shifts after 12pm and all day on a Sunday!
  • Comprehensive (fully accredited) and paid 6-week training period
  • Uniforms supplied
  • Enjoy the perks of a brand-new office with vending machines, dress down Fridays and monthly BBQ’s!
  • Great employee incentives and recognition reward program
  • A unique culture in an iconic company working with other motoring enthusiasts
  • Social club for organising team activities/events
  • Generous discounts on insurance and banking

About Us

Part of the Suncorp Network, Shannons is Australia's leading insurance provider for motoring enthusiasts and Shannons Auctions is Australia's leading auction house for veteran, vintage, classic, sporting and modified vehicles. Shannons draws its employees and its inspiration from the motoring enthusiast movement, we understand the passion, the pride of ownership, the character, the individuality and the sheer emotional attachment that enthusiasts have for motoring - whether for cars or bikes. The fact is we’re very passionate people at Shannons and we want more people just like us!  

Working as part of Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.  We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for: 

  • Best Insurance Company in Corporate Social Responsibility (2018) 
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019) 
  • Money magazine’s Bank of the Year and Business Bank for a third consecutive year (2018-2020) 
  • General Insurance Product Innovation of the Year (2018) 

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our resourcing partner Hays Talent Solutions on 02 8226 9659.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution. 

Apply now

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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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