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Customer Care consultant

Job No: 672076

Auckland

Permanent Full Time

Insurance

NZ-A4


Customer Care Consultant

Are you ready to Chase the Sun? A career with Suncorp Group gives you the chance to do that every day – and there are opportunities available now.

For us, success is all about our customers and the positive impact we can make in their lives and communities. Our Sales & Service team is an essential part of how we help New Zealanders build futures and protect what matters. Our focus on people, means we will be committed to your success, with lots of opportunities to develop your customer service and sales career in exciting new directions.  You’ll a be part of diverse and dynamic team, committed to delivering great outcomes for our customers and. will be recognised and rewarded for the genuine impact you make.

 

We have had a permanent opportunity become available in our Consumer Sales & Service team based in Auckland.

Your new role

You will contribute to the sustainable growth and retention of our Consumer insurance business, by ensuring customer needs are met across the care, pay, renew, and leave customer journey stages, along with supporting other journey stages (quote, buy, renew change) as required.

Hours of work:

75 hours per fortnight (excluding unpaid meal breaks).

Your normal times and days of work are between 8.45am - 5.15pm Saturday and Sunday, 7.45am – 8pm Monday to Friday, with the hours set by fortnightly roster.

 You'll receive all the support that you need to succeed in the role. The first 3months of your career with us will be based in our Auckland office as your training period, and when you're ready, you will transition to a work from home environment.

You will be responsible for:

  • Customer Service
  • Provide SME support for offshore consultants
  • Support exception reporting processes
  • Support Vulnerable Customers
  • Customer Growth and Retention
  • Relationship Management
  • Risk, Compliance & Governance 

To shine in this role, you will have:

  • Effective communication skills both verbal and written
  • Excellent customer service skills
  • Proficient computer skills e.g., Excel, word.
  • High attention to detail
  • Organised and efficient
  • Ability to work in a fast-paced environment
  • Resilient 

What we can offer you:

  • Competitive salary and discretionary annual bonus 
  • Discounts on Asteron Life & Vero insurance
  • Free life, salary continuance and trauma insurance cover 
  • Flexible leave in addition to annual leave
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity 
  • Flexible work arrangements embracing a healthy work/life balance 
  • Flexible benefit of $250 annually
  • Ongoing learning and development opportunities

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

Chasing the sun means pursuing your passions, fulfilling your potential and getting that much closer to the future that’s just beyond the horizon. If that’s a future you want to see, then your time in the sun starts here – with a Suncorp career. Apply now

 If this sounds like you, Apply today!

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact darshika.goundar@suncorp.com.au for a confidential conversation.

Apply now

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Advertised: New Zealand Standard Time
Applications close: New Zealand Standard Time

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