We're seeking an experienced IT Service Delivery Manager to provide strategic leadership and end-to-end accountability for the delivery, transition, and support of IT services across Suncorp artificial intelligent applications. In this role, you'll oversee both partner-managed and internally managed artificial intelligent applications in production, ensuring alignment with Service Integration and Management policies to maintain high-quality, consistent support services.
You’ll bring strong technical expertise, excellent stakeholder management skills, and a solid understanding of managing IT assets. A key focus will be on service performance, driving continuous improvement by collaborating closely with internal teams and external partners.
What you’ll do
- Own end-to-end service delivery for applications, balancing time, scope, risk, and quality to achieve key outcomes
- Manage both internal and third-party delivered services, ensuring performance and driving improvements
- Provide oversight and build strong partnerships with external providers
- Own service delivery roadmap and quarterly planning
- Track and report delivery status, risks, issues, and dependencies
- Lead asset governance and manage delivery-related risks
- Support budgeting, performance metrics, and reporting to CTO & AI forums
- Champion and model agile mindset in all interactions
What you’ll bring
- Relevant certifications in Project Management (e.g., PMBOK, Prince2, Agile) and ITIL (v3 or 4) (preferred)
- University degree or professional qualifications (desirable)
- 5+ years’ experience in IT operations, service management, and security
- Strong knowledge of IT service frameworks (ITIL) and tools like ServiceNow
- Proven experience managing service providers and IT outsourcing contracts
- Skilled in incident and crisis management, including stakeholder communication and post-incident reviews
- Effective collaboration with frontline leaders and management teams
- Excellent stakeholder engagement, influencing, and relationship-building skills across all levels
Our culture
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Employee benefits | Suncorp Group
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Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time